I'd put a 99 percent chance that your hard drive was not properly connected to the new machine. This is a problem due to USB power or lack thereof. I'd start trying other USB cables, short and fat is best. Or make sure you are using the double cable that came with the hard drive and switch the plugs around. If you've back/front options try something else.

I had problems even with the cable shipped with the drive. I ended up finding a cable I've now marked and put away that works. I can tell you that my Blackberry is a benchmark. 90 percent of the cables I own will not charge it from my netbook, about 2 out of the bunch will work, otherwise it says not enough voltage.

By the way this is the USER forum.. you are writing as if you are talking to the company itself. They do visit here, but you should be contacting them on live help. It's maybe too early for that right now, they are on the very west coast of Canada, so the time is like 7 a.m.

Don't make the assumption that the problem is the hard drive, it shouldn't fail at all that soon. I have 3 of them from PG music and all work as long as I have the right cable for the right computer.

I have an HP monster Vista system and there is a connector from the monitor to act as a hub. I plugged a ipod into it this morning and it flickered and every time it did so it opened one of those what do you want to do with this thing window. I had turned around and it was flickering, I look up and there are 20 windows open already, because not enough power was causing it to drop in and out. Plugged it into the front and all is well.

I was going to suggest the alternative, which is if the drive has a power connector, figure out who's drive it is, check the specs, and get an external power wall wart for it. I have one from Radio Shack with about 8 different ends, and a slider for the various voltages. I would wait until Mac told me OK, so when it smoked I could video it...LOL.

John Conley
Musica est vita