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Strange Browser Problem On PG Music Webpages #589136 04/01/20 02:17 PM Help! Tech S.O.S (Off topic)
Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA Jim Fogle OP Veteran
OP Jim Fogle Veteran Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA	Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page. I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser. I tried clearing browser cache with no change. Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract. I've run out of ideas to try. Anyone? Attached Files (Click to download or enlarge) (Only available when you are logged in) Clipboard01.jpg (159 KB, 135 downloads) Message Box window Clicking minimize does not minimize. Jim Fogle - 2026 BiaB (Build 1224) RB (Build 7) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589163 04/01/20 06:36 PM Help! Tech S.O.S (Off topic)
Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra... Teunis Expert
Teunis Expert Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra...	Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in. Tony HP i7-4770 16GB 1TB SSD, Win 10 Home, Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612 BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589201 04/02/20 02:55 AM Help! Tech S.O.S (Off topic)
Joined: Dec 2013 Posts: 2,732 St. Louis, MO. USA sslechta Veteran
sslechta Veteran Joined: Dec 2013 Posts: 2,732 St. Louis, MO. USA	Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there. Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics. PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589241 04/02/20 08:04 AM Help! Tech S.O.S (Off topic)
Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA Jim Fogle OP Veteran
OP Jim Fogle Veteran Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA	Well, After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon. I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue. Attached Files (Click to download or enlarge) (Only available when you are logged in) Clipboard01.jpg (68.01 KB, 102 downloads) Jim Fogle - 2026 BiaB (Build 1224) RB (Build 7) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589243 04/02/20 08:19 AM Help! Tech S.O.S (Off topic)
Joined: Dec 2013 Posts: 2,732 St. Louis, MO. USA sslechta Veteran
sslechta Veteran Joined: Dec 2013 Posts: 2,732 St. Louis, MO. USA	Great that you figured it out sir! Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics. PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory

Re: Strange Browser Problem On PG Music Webpages sslechta #589497 04/03/20 10:19 AM Help! Tech S.O.S (Off topic)
Joined: May 2002 Posts: 7,700 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,700 Victoria, BC	This issue should be fixed now, and thank you for the reports. Andrew PG Music Inc.

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589657 04/04/20 06:39 AM Help! Tech S.O.S (Off topic)
Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA Jim Fogle OP Veteran
OP Jim Fogle Veteran Joined: Aug 2011 Posts: 10,988 Winston Salem, NC USA	Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved. Jim Fogle - 2026 BiaB (Build 1224) RB (Build 7) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #589988 04/05/20 09:53 AM Help! Tech S.O.S (Off topic)
Joined: Dec 2003 Posts: 8,987 Oklahoma, USA Don Gaynor Veteran
Don Gaynor Veteran Joined: Dec 2003 Posts: 8,987 Oklahoma, USA	Jim, I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back. Donny SoundClick: http://www.soundclick.com/bands/default.cfm?bandID=1209254&content=music SoundCloud: https://soundcloud.com/donald-gaynor BIAB 2021 w/current updates.

Re: Strange Browser Problem On PG Music Webpages Don Gaynor #590000 04/05/20 10:42 AM Help! Tech S.O.S (Off topic)
Joined: Dec 2003 Posts: 8,987 Oklahoma, USA Don Gaynor Veteran
Don Gaynor Veteran Joined: Dec 2003 Posts: 8,987 Oklahoma, USA	Did RESTORE still can't comment. This is the site I'm having trouble with: https://www.facebook.com/LomondCeilidhBand/videos/234115507785416/?source=feed_text&epa=HASHTAG&__tn__=KH-R Gemma, the fabulous fiddler, has dedicated a tune to me and I can't even say thank you! Donny SoundClick: http://www.soundclick.com/bands/default.cfm?bandID=1209254&content=music SoundCloud: https://soundcloud.com/donald-gaynor BIAB 2021 w/current updates.

Re: Strange Browser Problem On PG Music Webpages Don Gaynor #590009 04/05/20 12:27 PM Help! Tech S.O.S (Off topic)
Joined: Dec 2003 Posts: 8,987 Oklahoma, USA Don Gaynor Veteran
Don Gaynor Veteran Joined: Dec 2003 Posts: 8,987 Oklahoma, USA	RESTORE was no help! Donny SoundClick: http://www.soundclick.com/bands/default.cfm?bandID=1209254&content=music SoundCloud: https://soundcloud.com/donald-gaynor BIAB 2021 w/current updates.

Re: Strange Browser Problem On PG Music Webpages Andrew - PG Music #590017 04/05/20 01:50 PM Help! Tech S.O.S (Off topic)
Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra... Teunis Expert
Teunis Expert Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra...	Originally Posted By: Andrew - PG Music This issue should be fixed now, and thank you for the reports. Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button. HP i7-4770 16GB 1TB SSD, Win 10 Home, Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612 BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1

Re: Strange Browser Problem On PG Music Webpages Teunis #590073 04/05/20 08:39 PM Help! Tech S.O.S (Off topic)
Joined: Jun 2012 Posts: 21,039 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,039 Melbourne, Australia	Agreed, I find it way too large. Especially on a mobile device. BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

Re: Strange Browser Problem On PG Music Webpages AudioTrack #590176 04/06/20 09:58 AM Help! Tech S.O.S (Off topic)
Joined: May 2002 Posts: 7,700 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,700 Victoria, BC	Quote: Unfortunately now the chat button has grown in size Yes, the button should be smaller now. Andrew PG Music Inc.

Re: Strange Browser Problem On PG Music Webpages Jim Fogle #590179 04/06/20 10:01 AM Help! Tech S.O.S (Off topic)
Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra... Teunis Expert
Teunis Expert Joined: Dec 2016 Posts: 1,173 Gold Coast, Queensland, Austra...	Fixed thank you Tony HP i7-4770 16GB 1TB SSD, Win 10 Home, Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612 BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1

Re: Strange Browser Problem On PG Music Webpages Andrew - PG Music #590202 04/06/20 12:30 PM Help! Tech S.O.S (Off topic)
Joined: Jun 2012 Posts: 21,039 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,039 Melbourne, Australia	Thanks Andrew, much better! BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

Re: Strange Browser Problem On PG Music Webpages AudioTrack #590204 04/06/20 12:33 PM Help! Tech S.O.S (Off topic)
Joined: Dec 2003 Posts: 24,369 Hamlin NY MarioD Veteran
MarioD Veteran Joined: Dec 2003 Posts: 24,369 Hamlin NY	Originally Posted By: VideoTrack Thanks Andrew, much better! Perfect. Thanx Andrew for fixing this. I haven't lost all of my marbles but there is a small hole in the bag someplace! 64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware

Re: Strange Browser Problem On PG Music Webpages Andrew - PG Music #591213 04/10/20 06:43 PM Help! Tech S.O.S (Off topic)
Joined: Jun 2012 Posts: 21,039 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,039 Melbourne, Australia	I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser. I'm used Firefox 75.0 Attached Files (Click to download or enlarge) (Only available when you are logged in) 2020-04-11_15-35-50.jpg (90.04 KB, 30 downloads) BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

Re: Strange Browser Problem On PG Music Webpages AudioTrack #591341 04/11/20 07:11 AM Help! Tech S.O.S (Off topic)
Joined: May 2002 Posts: 7,700 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,700 Victoria, BC	This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that? Andrew PG Music Inc.

Re: Strange Browser Problem On PG Music Webpages Andrew - PG Music #591344 04/11/20 07:13 AM Help! Tech S.O.S (Off topic)
Joined: Jun 2012 Posts: 21,039 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 21,039 Melbourne, Australia	Thanks Andrew, yes, it appears it was cached. Refresh has resolved. All good. BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.

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