|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Apr 2020
Posts: 2
Newbie
|
OP
Newbie
Joined: Apr 2020
Posts: 2 |
I recently had a hard drive issue requiring a windows 10 reinstall, which initially didn't impact my biab installs which was on my drive d:\bb folder, but I was running out of space so I decided to reinstall on drive c:\bb after which I keep getting the activate popup message, so I enter my serial number but now I get the "You've reached the maximum allowed activation for this license" I've only installed and reinstalled on one other laptop but have used the special options for activation/deactivation under the utilities section of help, so to my knowledge I should have only 1 active install, my query is (1)How many active installs can I have? (2)How many active installs do I currently have? (3)Can I have these reset to 1?
I realize this may not be where I should post the above issue, I should go to PG Music's tech support, but I've had conversations through email with PGMusic's Tech Support, the only answer I have had so far was that it was easy to activate the program, just go to help section then choose activate and input my serial number then it will be activated, (I actually did this several times before I sent an email to techsupport) but I still got the same message pop up telling me I've maxed out the activation allowed for my license.
Has anyone experienced this? If you have can you share your experience and how this was resolved while I wait for tech support's reply?
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,905
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,905 |
Hello,
If this is regarding your Band-in-a-Box 2017 license, I double-checked and it looks like we have taken care of this already, perhaps since you posted here. Make sure that you also install the latest patch available for your version. Using the Live Chat is a fast way to get an issue like this resolved.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Apr 2020
Posts: 2
Newbie
|
|
OP
Newbie
Joined: Apr 2020
Posts: 2 |
Thanks for the suggestion and for assuming that I didn't contact live chat before I posted here, in fact I wrote several emails and contacted live chat several times before I posted, which was a big mistake, as I should have looked at the opening hours of the live chat as well as email, coz I didn't realize that they were both closed on weekends and maybe public holidays, well my bad, yes I am happy and ecstatic that it was resolved, although, I am still waiting for the answer to my final question which I will speak to the live chat person about since I didn't receive a reply as of this moment. Once again thanks for the suggestion and the assistance. 
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,603
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,603 |
In case this hasn’t been covered, each version of BIAB has three activations. They are not cumulative. You can, as you have learned, obtain more if you contact PG Music and explain. Did you also know you can deactivate a license on a machine, restoring your activations? You could do this to change from one computer to another, and even change back.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Feb 2017
Posts: 3,414
PG Music Staff
|
|
PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
Just a heads up also, you can release activations yourself from older installations by going to Help | Utilities | Special Options | Release. Of course, if an old computer has crashes or something, this won't be possible. Just a FYI though 
Cheers,
Deryk
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,641
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,641 |
Deryk/Andrew
it would be extra nice if we could log into our PGMusic store account, and select a registered serial number and have the option to activate/deactivate a given activation; that way if my old laptop dies and I can't log into it to deactivate that one copy, I could at least go online and deactivate it without need for PGMusic support intervention
.. just a thought
win/win for all parties involved
Last edited by rharv; 05/04/20 11:45 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,853
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,853 |
Deryk/Andrew
it would be extra nice if we could log into our PGMusic store account, and select a registered serial number and have the option to activate/deactivate a given activation; that way if my old laptop dies and I can't log into it to deactivate that one copy, I could at least go online and deactivate it without need for PGMusic support intervention
.. just a thought
win/win for all parties involved Oh, you mean like other companies do it.
Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,641
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,641 |
well, I was trying to be constructive but .. yeah
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,905
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,905 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,853
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,853 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons. In a due respect sir I have other music and photographic software programs that I can activate and deactivate when my system is on-line but most all of the time it is off-line and these programs work just fine. Or do you mean that because of your code BiaB and RT would have to be on-line all of the time?
Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,905
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,905 |
Well you can deactivate and activate Band-in-a-Box anytime while you are online and use it while offline. The topic I was referring to was specifically if your computer died and you didn't get a chance to deactivate it.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,853
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,853 |
Well you can deactivate and activate Band-in-a-Box anytime while you are online and use it while offline. The topic I was referring to was specifically if your computer died and you didn't get a chance to deactivate it. Thanx for clearing that up for me. I was way off base and in fact as I said my music computer is off-line and I can use BiaB and RT. I can be a real dummy at times and this was one of those many times! I have one question. If have BiaB on two different computers. If one dies can I deactivate it with the other computer?
Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,603
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,603 |
If have BiaB on two different computers. If one dies can I deactivate it with the other computer? I'll take a whirl at that one. Since the activation is stored on the boot drive of the dead computer, I think the answer must be No. That's a good case for calling PG Music to explain why you need an additional activation.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,641
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,641 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons. I don't understand. They obviously store the activations. It would be a matter of them showing us our three activations, and letting us reset one of them. If I reset the wrong one, I can easily reactivate it, but it would allow us to reset them. I don't see how 'constant online' would be needed at all. In my world, I could deactivate a license from a machine that never had BiaB/RB installed; it would be through my PGMusic account on whatever machine I wanted to log in on (including my phone). concept: 3 activations listed in My Account clues given: activation date and/or OS of activation (like I can obviously deactivate a RB activation for XP .. or maybe narrow it down to one of the two W7 activations .. or the one from 12/27/19 .. etc) It wouldn't need RB to be online at all except to activate the desired machine after I deactivate the dead machine. Like I said, just a suggestion. It would save some user frustration and some PGMusic support time/effort.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,905
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,905 |
I do like the idea of managing it through your account online. So in this system, couldn't someone (hypothetically) activate the program on a computer, deactivate it via their account, and then activate it on a second computer, and so have two copies of the program running but only have used one activation.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,641
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,641 |
I suppose hypothetically, but at least it would be
1. someone who paid for it or has a legal copy in their account
2. someone you know the contact info for and could immediately halt if suspicious activity noticed (like they keep doing it repeatedly)
3. the deactivated machine could no longer install updates or RTs etc ..
Like many things in life, there's a certain amount of trust required
Again, just a suggestion.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,603
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,603 |
Before we could answer the question, we would need to know how many times people need to increase the number of activations, and whether this is a chore for PG Music Support.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2011
Posts: 2
Newbie
|
|
Newbie
Joined: Dec 2011
Posts: 2 |
I just cloned my existing C-drive (250GB, with Win10 and all programs on it)to a 500GB M.2.
When restarting the PC almost everything worked fine except fot BBox 2020 - it says:
Too many activations --> where do I see this / how can I handle my activations?
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2011
Posts: 2
Newbie
|
|
Newbie
Joined: Dec 2011
Posts: 2 |
Ref. to prev. post: unfortunately I forgot to deactivete one activation of my account
before I cloned my HD and then formatted it to use it as an additional data storage.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,905
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,905 |
Ref. to prev. post: unfortunately I forgot to deactivete one activation of my account
before I cloned my HD and then formatted it to use it as an additional data storage. Contact us via live chat, and we can address this. Edit - we've updated your account and you should be good now.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,404
Posts804,444
Members40,112
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean