|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Apr 2020
Posts: 2
Newbie
|
OP
Newbie
Joined: Apr 2020
Posts: 2 |
I recently had a hard drive issue requiring a windows 10 reinstall, which initially didn't impact my biab installs which was on my drive d:\bb folder, but I was running out of space so I decided to reinstall on drive c:\bb after which I keep getting the activate popup message, so I enter my serial number but now I get the "You've reached the maximum allowed activation for this license" I've only installed and reinstalled on one other laptop but have used the special options for activation/deactivation under the utilities section of help, so to my knowledge I should have only 1 active install, my query is (1)How many active installs can I have? (2)How many active installs do I currently have? (3)Can I have these reset to 1?
I realize this may not be where I should post the above issue, I should go to PG Music's tech support, but I've had conversations through email with PGMusic's Tech Support, the only answer I have had so far was that it was easy to activate the program, just go to help section then choose activate and input my serial number then it will be activated, (I actually did this several times before I sent an email to techsupport) but I still got the same message pop up telling me I've maxed out the activation allowed for my license.
Has anyone experienced this? If you have can you share your experience and how this was resolved while I wait for tech support's reply?
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,602
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 7,602 |
Hello,
If this is regarding your Band-in-a-Box 2017 license, I double-checked and it looks like we have taken care of this already, perhaps since you posted here. Make sure that you also install the latest patch available for your version. Using the Live Chat is a fast way to get an issue like this resolved.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Apr 2020
Posts: 2
Newbie
|
|
OP
Newbie
Joined: Apr 2020
Posts: 2 |
Thanks for the suggestion and for assuming that I didn't contact live chat before I posted here, in fact I wrote several emails and contacted live chat several times before I posted, which was a big mistake, as I should have looked at the opening hours of the live chat as well as email, coz I didn't realize that they were both closed on weekends and maybe public holidays, well my bad, yes I am happy and ecstatic that it was resolved, although, I am still waiting for the answer to my final question which I will speak to the live chat person about since I didn't receive a reply as of this moment. Once again thanks for the suggestion and the assistance. 
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,355
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,355 |
In case this hasn’t been covered, each version of BIAB has three activations. They are not cumulative. You can, as you have learned, obtain more if you contact PG Music and explain. Did you also know you can deactivate a license on a machine, restoring your activations? You could do this to change from one computer to another, and even change back.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Feb 2017
Posts: 3,414
PG Music Staff
|
|
PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
Just a heads up also, you can release activations yourself from older installations by going to Help | Utilities | Special Options | Release. Of course, if an old computer has crashes or something, this won't be possible. Just a FYI though 
Cheers,
Deryk
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,391
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,391 |
Deryk/Andrew
it would be extra nice if we could log into our PGMusic store account, and select a registered serial number and have the option to activate/deactivate a given activation; that way if my old laptop dies and I can't log into it to deactivate that one copy, I could at least go online and deactivate it without need for PGMusic support intervention
.. just a thought
win/win for all parties involved
Last edited by rharv; 05/04/20 10:45 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,059
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,059 |
Deryk/Andrew
it would be extra nice if we could log into our PGMusic store account, and select a registered serial number and have the option to activate/deactivate a given activation; that way if my old laptop dies and I can't log into it to deactivate that one copy, I could at least go online and deactivate it without need for PGMusic support intervention
.. just a thought
win/win for all parties involved Oh, you mean like other companies do it.
I'm in a fitness protection program. I'm been hiding from exercise.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,391
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,391 |
well, I was trying to be constructive but .. yeah
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,602
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,602 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,059
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,059 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons. In a due respect sir I have other music and photographic software programs that I can activate and deactivate when my system is on-line but most all of the time it is off-line and these programs work just fine. Or do you mean that because of your code BiaB and RT would have to be on-line all of the time?
I'm in a fitness protection program. I'm been hiding from exercise.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,602
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,602 |
Well you can deactivate and activate Band-in-a-Box anytime while you are online and use it while offline. The topic I was referring to was specifically if your computer died and you didn't get a chance to deactivate it.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2003
Posts: 24,059
Veteran
|
|
Veteran
Joined: Dec 2003
Posts: 24,059 |
Well you can deactivate and activate Band-in-a-Box anytime while you are online and use it while offline. The topic I was referring to was specifically if your computer died and you didn't get a chance to deactivate it. Thanx for clearing that up for me. I was way off base and in fact as I said my music computer is off-line and I can use BiaB and RT. I can be a real dummy at times and this was one of those many times! I have one question. If have BiaB on two different computers. If one dies can I deactivate it with the other computer?
I'm in a fitness protection program. I'm been hiding from exercise.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,355
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,355 |
If have BiaB on two different computers. If one dies can I deactivate it with the other computer? I'll take a whirl at that one. Since the activation is stored on the boot drive of the dead computer, I think the answer must be No. That's a good case for calling PG Music to explain why you need an additional activation.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,391
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,391 |
This would probably mean that the program would have to connect to a server each time you run it, so there are pros and cons. I don't understand. They obviously store the activations. It would be a matter of them showing us our three activations, and letting us reset one of them. If I reset the wrong one, I can easily reactivate it, but it would allow us to reset them. I don't see how 'constant online' would be needed at all. In my world, I could deactivate a license from a machine that never had BiaB/RB installed; it would be through my PGMusic account on whatever machine I wanted to log in on (including my phone). concept: 3 activations listed in My Account clues given: activation date and/or OS of activation (like I can obviously deactivate a RB activation for XP .. or maybe narrow it down to one of the two W7 activations .. or the one from 12/27/19 .. etc) It wouldn't need RB to be online at all except to activate the desired machine after I deactivate the dead machine. Like I said, just a suggestion. It would save some user frustration and some PGMusic support time/effort.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,602
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,602 |
I do like the idea of managing it through your account online. So in this system, couldn't someone (hypothetically) activate the program on a computer, deactivate it via their account, and then activate it on a second computer, and so have two copies of the program running but only have used one activation.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2000
Posts: 22,391
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,391 |
I suppose hypothetically, but at least it would be
1. someone who paid for it or has a legal copy in their account
2. someone you know the contact info for and could immediately halt if suspicious activity noticed (like they keep doing it repeatedly)
3. the deactivated machine could no longer install updates or RTs etc ..
Like many things in life, there's a certain amount of trust required
Again, just a suggestion.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,355
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,355 |
Before we could answer the question, we would need to know how many times people need to increase the number of activations, and whether this is a chore for PG Music Support.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2011
Posts: 2
Newbie
|
|
Newbie
Joined: Dec 2011
Posts: 2 |
I just cloned my existing C-drive (250GB, with Win10 and all programs on it)to a 500GB M.2.
When restarting the PC almost everything worked fine except fot BBox 2020 - it says:
Too many activations --> where do I see this / how can I handle my activations?
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2011
Posts: 2
Newbie
|
|
Newbie
Joined: Dec 2011
Posts: 2 |
Ref. to prev. post: unfortunately I forgot to deactivete one activation of my account
before I cloned my HD and then formatted it to use it as an additional data storage.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: May 2002
Posts: 7,602
PG Music Staff
|
|
PG Music Staff
Joined: May 2002
Posts: 7,602 |
Ref. to prev. post: unfortunately I forgot to deactivete one activation of my account
before I cloned my HD and then formatted it to use it as an additional data storage. Contact us via live chat, and we can address this. Edit - we've updated your account and you should be good now.
Andrew
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,374
Posts791,392
Members39,866
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
|
|
|
There are no members with birthdays on this day. |
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean