I'm not absolutely sure where to start, but what version (exactly) of BiaB do you have?
If you have 2020, have you downloaded the latest patch (Build 721) and run the Rebuild option in the StylePicker?
If you log on to your account at PG Music, can you check out the My Products option to see if you can download?
Also, consider contacting PG Music Support, possibly via Live Chat.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones