I'm not sure exactly how to assist, but this does sound exactly like a fonts installation issue.
You mentioned you have done that, but didn't provide a procedure on how you undertook this.
In the past, members with font issues have run the installation program with minimal install options set, which will include installing the correct fonts in Windows. This has usually resolved.
You mentioned
according to the PGmusic support I reinstalled the fonts but nothing changes
What actual steps did you take?