I agree that this is odd.

I understand that the count-in is audio that is recorded as part of the track itself.

My question: You're saying that the song unexpectedly stopped producing any audible sound while it was playing, and now, even after a factory reset, the only sound you get is the count-in and then silence?

What is your output device set to? MME, WAS, ASIO? Try experimenting with these settings first.

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