Last night the Real Tracks in this particular song were all playing loud and clear and then suddenly the sound output stopped. The volumes are all turned up. All tracks are UNmuted.
All my other songs all have sound output.
I tried resetting to factory settings. Still no sound.
When playing back demos in style picker, there is sound.
When playing back the song in the main window, I hit play and the click count-in is audible, but when the song is suppose to kick in, there is ZERO sound.
HELP
Last edited by MrBean; 08/22/2003:11 AM.
BIAB 2019 Mac | Logic Pro X 10.5.1 | Mac OS 10.15.6 (Catalina) | iMac, i7, 4Ghz, 32 GB RAM
I understand that the count-in is audio that is recorded as part of the track itself.
My question: You're saying that the song unexpectedly stopped producing any audible sound while it was playing, and now, even after a factory reset, the only sound you get is the count-in and then silence?
What is your output device set to? MME, WAS, ASIO? Try experimenting with these settings first.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I understand that the count-in is audio that is recorded as part of the track itself.
My question: You're saying that the song unexpectedly stopped producing any audible sound while it was playing, and now, even after a factory reset, the only sound you get is the count-in and then silence?
What is your output device set to? MME, WAS, ASIO? Try experimenting with these settings first.
I'm on Mac not PC. Yes, the song unexpectedly stopped producing sound while it was playing and now the only sound I get is the count-in click. All my other songs playback fine and when auditioning styles in the screwed up song the style demos all have audible sound, but the song itself has NO sound.
Last edited by MrBean; 08/22/2004:20 AM.
BIAB 2019 Mac | Logic Pro X 10.5.1 | Mac OS 10.15.6 (Catalina) | iMac, i7, 4Ghz, 32 GB RAM
The only way I could reproduce your problem was to mute all of the tracks in the mixer. When I did that only the count in played. Could that be the problem?
Back in my day the only time we started panic buying was when the bartender shouted "last call"!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
Played OK here too on Windows. Are there any Mac users out there who can test?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
1) in the style picker the style I was using that was previously working 2 days ago now shows "RT N/A..."
see screenshot
2) When I attempt to playback the song, 5 - 6 yellow stickies pop-up saying the styles are missing. see screenshot
Even after I completely reinstaled BB2019 Mac I'm still seeing the above things mentioned and getting NO SOUND except the drum track. I also noticed that there are a handful of other styles in the style picker that show "RT N/A".
This is all so VERY BIZARRE because up until 1.5 days ago this particular style and all other styles were playing back perfectly and even if I accidentially erased this style and other styles inadvertently somehow, shouldn't all these issues now be completely resolved after I reinstalled everything today???
Last edited by MrBean; 08/22/2004:33 PM.
BIAB 2019 Mac | Logic Pro X 10.5.1 | Mac OS 10.15.6 (Catalina) | iMac, i7, 4Ghz, 32 GB RAM
The N/A is understood to mean 'Not Available', and the yellow highlight messages confirm missing required data.
Try using the Style Picker to select a style that indicates it is available, if you have one.
You mentioned earlier that it only happens with this one song. Choose a style from another song that works. At least that might get you one step closer.
I'm not sure what a full reinstall does on the Mac in terms of copying all files, but incidentally, what BiaB Pak do you have?
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I just checked and style _C34PNRT requires the following RealTracks. Where are your RealTracks located? Have you specified a different location than Factory (see 2nd capture). Not sure how this is done on the Mac.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I just completed my 3rd reinstallation of BIAB 2019 PRO (MAC). The problem still persists.
I did a slow (3) rebuild in the styles picker window. Upon completion of rebuild each completion shows that I have 949 styles installed. Which appears to be correct for BIAB 2019 PRO (MAC).
After all that, I'm still seeing some styles showing [RT n/a].
Why is that??? After the rebuild, shouldn't all 949 styles, if selected, playback in the main window???
BIAB 2019 Mac | Logic Pro X 10.5.1 | Mac OS 10.15.6 (Catalina) | iMac, i7, 4Ghz, 32 GB RAM
The styles should play but some of the instruments selected by the style will not play. The Windows mixer displays a N/A in the track name for any instrument the style selects but is not available for playback. I assume, but do not know, if the Mac program works the same.
It's very possible to have a style that includes a N/A instrument. That most commonly happens with bonus or Xtra styles,
PG Music tries to match styles to packages but every now and then a style may slip in that wants to use an instrument that is not included in a package.
Forum members can't tell you if an instrument is included in a ProPAK or MegaPAK unless they have the same year and package as you. Even then they may not be able to because of past or additional purchases. The best way to get a good answer to the question, "Should I have instrument X?" is to ask PG Sales.
It sounds like you might need to set the path for both Realtracks and Realdrums (because they are on an external hard drive).
To doublecheck this, select "Options | Preferences" and then follow the numbers on the image below. While the below is for Windows, it should be similar for the Mac BIAB.
1. activate checkbox that I've labelled #4
2. click on the folder icon (#5) and navigate to where you store the Realtracks
3. click update
4. the path will then be entered as text in the small window beside #4
I just completed my 3rd reinstallation of BIAB 2019 PRO (MAC). The problem still persists.
Based on the file you posted up, C34PNRT is not a Style that comes in the 2019 Pro package. It is not in our Pro 2020 or MegaPAK 2020 and wasn't in the Pro 2019 either, so you would need an UltraPAK or higher, or to buy each of the required RealTrack sets separately.
Did you have a larger package before the Pro 2019 version? If you did, you would need to install your Pro directly over top (aka, to the same location on your computer) to merge the two together to combine your RealTracks from the older version and your 2019 Pro version.
Last edited by Ember - PG Music; 09/01/2002:48 PM.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
One of our representatives will be happy to help you over the phone. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday, and 8:00AM to 4:00PM PST Saturday. We are closed Sunday. You can also send us your questions via email.
One of our representatives will be happy to help you on our Live Chat or by email. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday; 8:00AM to 4:00PM PST (GMT -8) Saturday; Closed Sunday.
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean