Firstly, I'm gonna say I love BIAB. I use it all the time, and I think it's a brilliant product.

But when I decided to get into this, I called the number and asked all kinds of questions. And I was told that if I wanted everything, I needed to go with the audiophile package. Because I specifically asked "what has everything in it?" and they said "the Audiophile pack comes with everything."

Done. So I paid however many hundreds of dollars and purchased my first audiophile drive in 2015.

Fast forward to today. I went to upgrade because I could really use the new styles and tracks for 2021. Normally I call in, but this time I went to do it online, and as I'm checking out, it says "you can pay extra and get all these Xtra Styles PAKS." So I had a chat with the online person, and I asked "doesn't audiophile come with all this?" And he said "oh no. Those are all extra."

WTF?? That's why I was buying the audiophile package: because I was told it came with EVERYTHING that BIAB had.

Why doesn't the most expensive, top-of-the-line package come with EVERYTHING, as promised? And are the salespeople still telling people it does?

Last edited by MovingAir; 12/03/20 02:13 PM.