I have heard that. However, that has not been my experience.

I asked very simple and clear questions, just about what was included in a particular package. What I got was an argumentative response. Perhaps it's just the one person. I have had good luck every other time in the past. But it's annoying when I keep getting the same person, who almost seems like she is going out of her way to be combative and adversarial.

Either she is trying to do too many things at once, not doing any of them well. OR she is untrained.

I mean when I ask a question comparing to things, using BIAB terminology and then she changes the terms I used when answering it does not make it easy to understand.

The forum has been great. I just had a few basic questions before purchasing. Really didn't expect the response I got.