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#633549 12/30/20 05:40 PM
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Boy, am I having problems with BB02021.

Almost every song in my collection has latency issues on the Soloist & Melody tracks - all MIDI.

And songs that are all MIDI except for the Real Drums are out of Sync with the drums.
Rather than manually trying to adjust every MIDI Soloist & Melody track on almost every song, I'm looking for a universaL setting to hopefully fix the problem.

Is there such a thing?
I'm using BB2021/813, with keyboard and Edirol UM1X and Ketron SD2.

Last edited by Keith from Oz; 12/30/20 06:37 PM.

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Keith
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On the MIDI Driver dialog there is a timing adjust you can do. But I’m wondering what changed. Look at the Audio settings. Did that change from ASIO to WAS or MME?


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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As Matt suggested there is a driver latency adjustment you can try.

Go Ctrl + E to open preferences > then press d to open the MIDI Driver window.

My normal latency setting is 104 but sometimes after an update the value will magically change to 50 which messes everything up.

Once you adjust the setting to your liking go to Options > Save Preferences As ... and save your settings. Then the next time you need them they are easily available.


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Thank you Matt, thank you Jim.
Yes, I fiddled with the MIDI driver latency, but when BIAB detects my keyboard a message comes up telling me that the latency should be set to zero. I didn't go any further because the latency on the laptop that has BB2020 on it (and works okay) is set to zero.

This year, as with previous upgrades, I've loaded the new version on top of the current one. Generally the upgrade doesn't make any changes to preferences or settings. However, this year for the first time I purchased the upgrade only on the thumb driver, rather that the full version.
But I can't imagine that would have made any difference.


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Keith
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Oh, Matt, no the audio didn't change - still on WAS.


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Keith
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It wouldn’t be the keyboard that detects the recommended setting; it would be the fact you have a hardware MIDI synth (the Ketron).

Did you try Options, Return to Factory Settings, Most?


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Keith,

Are you running your SD2 audio into your computer and trying to match your SD2 audio with Band-in-a-Box audio? Or are you sending Band-in-a-Box audio from the computer into a mixer and the SD2 audio into a mixer and trying to match the SD2 and Band-in-a-Box audio that way?

In either case, try switching your Band-in-a-Box audio driver selection from WAS to ASIO then check if that makes a difference.


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If it's the Ketron SD2 that's creating the latency then this is very strange. The SD2 is a hardware device. There should be zero latency.

As Jim asked, does the Audio out of the SD2 connect back to the Audio in of BiaB, or does it go directly to your mixer?


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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It's a rather complicated setup, but here goes:

The UM1X interface is Y shaped with 2 DINS and 1 USB plug. One DIN goes to MIDI OUT on my keyboard, and the other goes to MIDI IN on the Ketron. The USB goes into the laptop. From the laptop the cable goes into the mixer, and then onto the amp.

Now here's the perplexing thing; I have two laptops, one has BB2020 and the other has BB2021. The BB2020 works perfectly, but if I disconnect the two cables and connect them to the BB2021 computer, the latency happens. Both versions are using the same song files.

I'm currently going through every setting, comparing the values set in BB2020 & BB2021. So far all of the settings are identical.

I feel that it's something very simple, but I'm getting frustrated because I can't find any variations, and I'm getting desperate to use BB021.

And Matt, yes, I've done Return to factory Setting, both "most" and "full"

And guys, I really appreciate you trying to help me out. Thank You.


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Keith
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I have found one setting that is different in the two versions.
Preferences -> Audio-> Offset in mS
The BB2020 (working OK) shows -100 and BB2021 shows 0.
Can this be affecting the latency? Or perhaps this is affecting the Real Tracks (Audio?) and the MIDI tracks are okay?

Can you please check your settings?

Thank you.


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Keith
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My offset is set to 0 and all is working fine here.


I think my wife has started to show the first signs of dementia.
She said she can't remember what she ever saw in me!

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Thanks for checking Mario.


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Keith
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Keith,

May I suggest you change the BB2021 computer audio offset in MS setting to something beside zero, save the setting, close Band-in-a-Box and then reopen Band-in-a-Box.

First, open the settings and make sure the new setting took. There may be an issue going on where this setting is not sticking.

Then see if the new setting makes a difference. Latency settings normally can vary widely between computers.


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Maybe I'm looking at this the wrong way.
If I change all of the tracks to MIDI instruments, including drums, everything's fine and in sync.

Is it possible that the MIDI instruments are okay, but it's the Real Track instruments that are out of sync?

Is there an adjustment that controls this?


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Keith
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Keith,

It doesn't matter if your thinking audio not syncing to midi or midi not syncing to audio; both ways one is not syncing to the other.

There are two adjustments. MIDI Driver window has Latency adjustment and Audio settings has Soft Synth Latency Adjust ...

The roll over pop up hint for the Soft Synth Latency Adjust ... does say it can be used to adjust the audio to match the output of an external hardware synth.

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MIDI Driver window and Audio Settings window

Jim Fogle - 2026 BiaB (Build 1224) RB (Build 7) - Ultra+ PAK
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Sorry Jim, I missed your post.
I'll give that a try now.


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Keith
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Well, I've had enough. I'm not a quitter but this has defeated me. I've spent the last 9 days trying to get BB2021 to work properly, but despite all of the help I've received from the forum, I still can't get it to work correctly.
The final straw was when I opened a song and BB had put the soloist track onto a Utility track, and I can't get rid of it.

I play my music for fun and relaxation, but this last week has been neither fun OR relaxing.

I'm going to remove BB2021 from my computer and throw it in the bin (literally), and reinstall BB2020. At least I know that it works properly for me.

I'm not going to invoke my right to claim a refund from PGM; it's not a problem with the program, it's something wrong at my end.

I'll just cut my losses, forego the new features and the Real Instruments and Styles, and make do with what I have from BB2020.

So I guess this means I won't update BIAB at any time in the future.

After 20+ years, it makes me very sad. I love the program and love the Company, and I wish I could continue to use the most updated version.
But I know when I'm beaten.

Cheers to everyone, and thank you for all of your help over the years.


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Keith
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Keith, have PG Music Support been able to assist? They have Live Chat, Telephone Support and email support. If you didn't seek their assistance yet, then that might be a worthwhile step. You could possibly reference this thread.
HTH
Trev


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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The problem is unlikely to be the Edirol or the SD2. It may be the way the Thru or Audio channel is set up though.

A further thought before we abandon anything: Which sound do you think lags behind the other?
Does the MIDI output play ahead of the RealTracks, or does the MIDI output lag behind the RealTracks?

Does this happen with playback, or with live input playing on your keyboard, or both?


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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There's another setting that might assist, and I'm not sure if this has been tried. It relates the the Audio track:

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BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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