Keith, have PG Music Support been able to assist? They have Live Chat, Telephone Support and email support. If you didn't seek their assistance yet, then that might be a worthwhile step. You could possibly reference this thread.
HTH
Trev


BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.