Hi Andrew
I am following up on a conversation we had about a week ago, I am a little confused about whether you had sight of my problem via my Tech Query as another forum user (Rob Helms) was urging me to give you more information which I did but not in the same detail as was on my Tech Query. I assumed that as you are listed on the forum as an PG employee you would have seen my'official' query and been party to that info, apologies if not. I have finally had a reply from Dave at tech support saying that the MGU I sent works perfectly in 'Studio One version 5 which is OK but I don't know that software, I use cubase 9 pro which Dave reports he is unable to access, the inference is that my query is at an end and there is no help to be had. During Dec last year I made a point of ringing the sales team and outlining my setup to ask whether my system would be likely to hack the 2021 version and I was assured that it should be OK. So I paid up and now the product isn't working despite yr literature claiming it should work with cubase. OK apologies rant over, I'm just looking for a solution and it seems that somehow the VST3 PGin has a problem with the transfer. Tracks moved in the old fashioned Drag and Drop are not a problem, the PGin will open without CB falling over, it's transport (ThePG) will react to controls before generation, tracks inserted into the blank CB project will run on CB and output via my AI, I can build a track from scratch in the PG and before generation both the PG and CB still operate, OR I can import the MGU from my BIAB folder, I can run generation and thats when there is a problem, also I have run generation and successfully had the MGU run within the PG but it will only run as a stereo file from the PG's own transport and I can see the little meter in the VST instrument in CB's track reacting (this is not every time just once really) but I assume that there is a master track and the PG is playing that from its own transport, If I try and move/import tracks from the PG to CB whether singly or using the block move, I get a freeze on the screen that asks whether I want individual tracks or one track, nothing will react to command, can't close that window or use any controls in the PG. If I quickly use Task Manager I can stop the import running before CB falls over and CB may still operate but more often than not CB will also fall over. I have had no problems with the stand alone BIAB programme but have not used its full range of facilities yet. Do you know of anyone using cubase 9 in W7 is it possible to find anyone who has successfully had this working.
Also is there anyone available to do tech support via telephone or Team Viewer.
I am at a loss as to what to try next