Hi bocaj, welcome also.

In BiaB on your PC, please go to Help > About Band-In-A-Box and on the second line from the top, next to the version number, there will be a number in brackets. Can you tell us what that number is on your system please?

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BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.