Hi Island Soul, good to have you back! Was it the hard drive that stopped working, or just BIAB not opening? We noticed you have a 2020 Mac version - perhaps you upgraded to Big Sur and didn't have the patch - in that case you can download the update from here: https://www.pgmusic.com/support_macintoshupdates.htm#2020_423

If it is indeed your hard drive that has failed, please contact us at support@pgmusic.com or via the live chat system - we'll help you get it going if we can, otherwise your drive is under warranty and we can send a replacement if necessary.


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