According to this your serial number will appear automatically in XKey Plus.

https://xkeyair.com/join-xkey-community/

Since it doesn't show and your computer can't find it I wonder if the Xkey isn't getting enough power from your USB port. If possible I would connect the XKey to a powered USB hub. If what I surmise is the problem this should correct it.


The fitness trainer asked me, "What kind of a squat are you accustomed to doing?" I said, "Diddly."


64 bit Win 11 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware