According to this your serial number will appear automatically in XKey Plus.

https://xkeyair.com/join-xkey-community/

Since it doesn't show and your computer can't find it I wonder if the Xkey isn't getting enough power from your USB port. If possible I would connect the XKey to a powered USB hub. If what I surmise is the problem this should correct it.


Life is short so make sure you spend as much time as possible on the Internet arguing with strangers.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware