Hello Rusty

after the factory reset I find the usb driver having issues.


Text from the Error window.....

Beim Start des Geräts USB\VID_0000&PID_0002\5&24fad652&0&4 ist ein Problem aufgetreten.

Devicename: usb.inf
Class-GUID: {36fc9e60-c465-11cf-8056-444553540000}
Service:
lower Filter:
upper Filter:
Problem: 0x2B
Problemstatus: 0x0


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>400</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2021-03-28T15:23:46.1407052Z" />
<EventRecordID>984</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="7484" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-NHIR846</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\5&24fad652&0&4</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
<Data Name="DriverDate">06/21/2006</Data>
<Data Name="DriverVersion">10.0.19041.488</Data>
<Data Name="DriverProvider">Microsoft</Data>
<Data Name="DriverInbox">true</Data>
<Data Name="DriverSection">BADDEVICE.Dev.NT</Data>
<Data Name="DriverRank">0xff0000</Data>
<Data Name="MatchingDeviceId">USB\DEVICE_DESCRIPTOR_FAILURE</Data>
<Data Name="OutrankedDrivers">usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000</Data>
<Data Name="DeviceUpdated">false</Data>
<Data Name="Status">0x0</Data>
<Data Name="ParentDeviceInstanceId">USB\ROOT_HUB30\4&14c8f0f4&0&0</Data>
</EventData>
</Event>


Text from the Warning window.....

Das Gerät USB\VID_0000&PID_0002\5&24fad652&0&3 wurde aufgrund einer teilweisen oder mehrdeutigen Übereinstimmung nicht migriert.

ID der letzten Geräteinstanz: USB\VID_045E&PID_07B2\5&24fad652&0&3
Klassen-GUID: {36fc9e60-c465-11cf-8056-444553540000}
Speicherortpfad: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HSP3)
Migrationsrang: 0xF000FFFFFFFF0020
Vorhanden: false
Status: 0xC0000719

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>442</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2021-03-23T19:26:05.9667159Z" />
<EventRecordID>475</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="324" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-NHIR846</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\5&24fad652&0&3</Data>
<Data Name="LastDeviceInstanceId">USB\VID_045E&PID_07B2\5&24fad652&0&3</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
<Data Name="LocationPath">ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HSP3)</Data>
<Data Name="MigrationRank">0xf000ffffffff0020</Data>
<Data Name="Present">false</Data>
<Data Name="Status">0xc0000719</Data>
</EventData>
</Event>


This message is from the reset of the Xkey 25. When I saw these errors 2 or 3 days ago I deactivated the devices as a try to let the operating system start new again. Did not work though.

In terms of chronology, the 25 keys modell still worked when the 37 keys was already not being recognized in the device settings of my DAW (Studio One). But as both keyboard are now not working anymore due to usb driver issues, I think that one of the windows update produced this problem. As I use a bigger keyboard usually, I did not realize it immediately, only some time after the update.


Does that ring a bell to someone. Happy for feedback.

Cheers
Stefan

DAW: Studio One 6.2 Pro
Interfaces: StudioLive AR12c, Scarlett 8i6
Windows 11 Professional
AMD Ryzen 9 4900H, 16GB, 3,30 GHz