Hello George,

When you go to Help | About Band-in-a-Box what is the 3 digit number in brackets next to the version year? Even if you mute your RealDrums at a later point in the song you should still be getting a count-in. How are you choosing to render the song? Are you going to the .WAV button, then Export Song as Audio File and making sure that the include 2-bar lead-in and include drum lead-in are checked?

If it's easier, you are more than welcome to contact us at support@pgmusic.com instead and we'd be happy to assist you that way as well.

Thank you,
Ember


Cheers,
Ember