Hello uncledunc,

We are just checking in to see if you are still having issues with this particular problem. If you are still in need of assistance, and it's easier for you to e-mail (support@pgmusic.com) us or use our live chat button, those are certainly options as well! We hope your issue has been resolved.

If it is, we hope you have a wonderful rest of your week!

Thank you,
Ember


Cheers,
Ember