Thomas,

We support our existing customers. This has been discussed in another thread and you can read the details there. https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=653817#Post653817
There are specials during the year, and during these times existing customers receive a discount. What’s new is that, during the specials, upgrading existing international customers will now also receive further discount coupons to offset these additional charges. So these international customers shouldn’t end up paying more if they order during the specials.
btw) These are government taxes, the money you pay doesn’t go to FastSpring (Our eCommerce partner) or us. If your home government wants you to pay tax, FastSpring pays it directly to your government, just like any VAT that you pay.

FastSpring also handles data compliance issues (data privacy, security), which are complex, changing and differ by country, and are not something that a small software company can deal with. And they handle logistics of dealing with the payment providers (visa, PayPal etc), who have their own set of (ever changing) rules.

> We enable software and SaaS companies to increase their revenue by 30% or more.
That “increase sales by 30%” is just marketing material, the only way revenue to us goes up is we sell 30% more products to people. . They (FastSpring) handle logistics and e-commerce infrastructure etc. leaving us more time to concentrate on making music software. So I suppose that the theory better music software could lead to 30% higher sales.

A good feature of the new eCommerce FastSpring system is that it allows for much faster and easier ordering. And this has boosted our sales, with more people ordering, including new and upgrading customers. Because it doesn’t require an account at PG Music. Lots of people didn’t like the hassle of creating an account, and having to remember a password and log in to an account every time they just want to buy something. After ordering, you get an immediate email with download links to the product, just like with any software you buy. For those who do like accounts, your purchases through FastSpring are also added to your pg music account (within a day). And your order history is also saved by FastSpring, so you can access that (or contact PG Music) for copies of receipts etc. in case of lost emails.

Have Fun!
Peter Gannon
PG Music Inc.