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Band-in-a-Box for Windows
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Ever since I upgrade to BIAB 2021, I'm having tones of issue.
All kind of errors, the process don't close properly, so I'm getting a lot of open processes in the Task manager, the program doesn't don't connect properly with my sound card and other frequently different errors.
Does anyone else having this problem?
):
Goldy
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Hi Goldy and welcome to the forums!
What operating system are you using, and which build? Please right click on the Start menu and choose Run, then enter in winver and press enter. What version number and build number are showing here?
Also, in Band-in-a-Box, go to the Help menu, and click About Band-in-a-Box. Near the top of that window, it will have Version 20xx and a number in brackets - what is that number?
I work here
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Band-in-a-Box for Windows
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Does anyone else having this problem?
):
Well no. Current version is very stable have not seen any shutdowns or lock ups in a very long long time. But drivers can be tricky to figure out and get them right.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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drivers can be tricky to figure out and get them right. Agreed. In addition, memory errors in your computer could cause the multiple processes issue - this particular problem is not one we have encountered here at PG. Given the other issues you're having, I'd recommend having your computer checked out (or at least run some diagnostics on it, like Memtest86 or similar). As well, make sure your Windows is up to date - Windows build 20H2 and 2004 both seem to be stable with BIAB, where older build versions like 1903 and 1909 were problematic.
Last edited by Simon - PG Music; 05/18/21 11:36 AM.
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Goldy.
as well as above please give details on your pc config;
also what sound device are you useing ?
best
oldmuso.
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs(90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
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Band-in-a-Box for Windows
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PG Music Staff
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Ever since I upgrade to BIAB 2021, I'm having tones of issue.
All kind of errors, the process don't close properly, so I'm getting a lot of open processes in the Task manager, the program doesn't don't connect properly with my sound card and other frequently different errors.
Does anyone else having this problem?
):
Hello Goldy, It will really help us determine what exactly might be going on as well if you can provide as many specific details as you can about the errors you are getting, such as the full wording, and what in specific you're doing within the program (including menus accessed, actions taken, etc) when these messages pop up. Being as detailed as possible will give us a starting point to go from - but also, as was previously mentioned - including your computer's specs and any external devices you may be using (exact make and model) would also help a great deal. If it's easier for you, you can always take screenshots of the requested information and e-mail it to support@pgmusic.com for further assistance.
Cheers,
Ember
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One message and no response!
Troll?
My boss calls me "the computer".
Nothing to do with intelligence. I go to sleep if left unattended for 15 minutes.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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One message and no response!
Troll?
I somehow doubt it as the O/P first registered in 2014.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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One message and no response!
Troll?
I somehow doubt it as the O/P first registered in 2014. Good catch! I missed that so I stand corrected.
My boss calls me "the computer".
Nothing to do with intelligence. I go to sleep if left unattended for 15 minutes.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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While we have been victimized here by one-post trolls, and shaken by more concerted efforts to disrupt like that sociology class experiment, we need to be careful not to discourage new posters (and we are guilty of having done so).
Goldy was given the option by PG Music staff to contact PG Music Support, so it wouldn't even be wrong if he/she did not return here.
But Goldy, if you want to give us a shot, we are fellow users who can usually help, or at the very least, refine the problem(s). It is true that BIAB 2021 introduced several new features and it took many builds to identify and correct problems. Now, however, it seems to be quite stable, so lets work to solve your problems.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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OK guys. First - no troll  . I could find this thread and thought it wasn't published yet. Now to the issue. I'm working with this issue for a while with PG support. What I was experience was all sort of strange behavior. Some time when I open a song, it started with a kind of noise that getting stronger. Some time no sound at all. Some time all works fine. Like i mention every song - a new process. All sort of errors about the sound interface coming now and then. No problem what so ever with other music software like Cubase. Together with PG we tried all kind of definition with the sound card - didn't help. All in all two day a go I gave up uninstall it and went back to ver 2020. For now all is work great like it use to be. Make no mistake - i love BIAB and use it a lot. My computer run win 7, 16MB Ram, C-SSD,D-SSD, E-Normal disk (1TB). BIAB sits on E. Sound card - fireface 400, connect thru Firewire. On the sound control panel, I use ASIO (We tried also MME and WAS). Like I wrote, we tried al sort of definition - didn't help. Realy strange. I'm using BIAB for quit a while, and never had any problem at all.
Last edited by Goldy; 05/19/21 06:15 AM.
Goldy
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Band-in-a-Box for Windows
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Sound card - fireface 400, connect thru Firewire? Does that box have a USB option? I gave up on Firewire years ago.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Goldy
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Band-in-a-Box for Windows
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Some more info:
1. I'm a computer tech by profession.
2. Test mem - OK
3. sfc / scannow - OK
4. uninstalled, reboot and re installed the FireFace drivers.
5. Reset BIAB definition back to default.
6. Windows build: 7601 service Pack 1.
7. AV - Kaspersky (tried to disabled it).
Like I said, now, in Ver 2020 - now problem any more.
I'll wait for a week, just to be sure all is well now, and tried to upgrade again.
Simon, I'm willing to send you the log of "get system info" if it will help.
Goldy
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Goldy - I have a Fireface 800 which uses the exact same driver as the 400, and it works well in BIAB. Can you confirm that you're using the latest driver and firmware for the Fireface? Latest driver version is 3.125, firmware is 1.71: https://rme-audio.com/downloads.htmlAs well, use the Fireface settings app in your taskbar to change the sample rate and buffer for the Fireface - use 44,100hz and set the buffer relatively high - 256, 512, 1024, etc... Firewire devices often have issues with certain Firewire chipsets - in particular, the Texas Instruments chipsets are usually considered the best but some others might work well or not at all. Perhaps a different Firewire card could help. I mostly use my Mac Pro which I think has the TI chip, but I've also used cards from Agere/Lucent that worked well. In addition, please right click on the Start menu and choose Run, then enter in winver and press enter. What version number and build number are showing here? The latest Windows version is 20H2 - try updating if you can. *EDIT* Your response came through while I was typing mine - forget about the Windows version as I missed that you're on Win7. Try the buffer and sample rate settings and see how that goes.
Last edited by Simon - PG Music; 05/19/21 07:50 AM.
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Thanks Simon. 1.confirm that you're using the latest driver and firmware for the Fireface? - Yes (Version 3.125). 2.change the sample rate and buffer for the Fireface - use 44,100hz and set the buffer relatively high. - 512 and 44,100hz. 3. Firewire chipsets - the Texas Instruments. Not sure, but I have a feeling that maybe it has something to do with the "Plugin" changing between 2020 and 2021. Just a gut-feeling.
Goldy
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T
Not sure, but I have a feeling that maybe it has something to do with the "Plugin" changing between 2020 and 2021.
Just a gut-feeling.
Are you having issues with the BIAB-VST or BIAB? What do you mean by Plugin?
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Goldy.
you say that all is good with bb 2020.
thus i suggest that you do the following.
1. go into your bb2020 audio and midi driver settings.
and write down those settings.
2. NOW go into your bb 2021 audio and midi driver settings.
write down the settings once again.
DO YOU SEE ANY DISCREPENCIES BETWEEN THE TWO SETS OF SETTINGS ?
there are lots of musicians on these forums that are techs or ex retd techs ; thus between us all we should be able to figure the problem/solution out.
simon is always correct with all his good advice includeing TI chipsets are best for FW.
best
oldmuso
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs(90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
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Band-in-a-Box for Windows
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I’m reading after a lot of new information has been supplied. Very good.
I stopped using a FireWire device by Tascam years ago when they refused to release the updated driver they had. But I did go through the drill with a FireWire card with TI chipset, and Windows had dropped FireWire support. At this point I can’t help.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Hi. I had to uninstall 2021 and reinstall 2020, so no more 2021
Goldy
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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