Hello. I'm posting a problem I'm having with BiaB 2010.

I'm new to BiaB -- just installed and have been reading and learning for about two weeks now. Fabulous product. FYI -- My expert level: Retired IT Network Tech and Applications Developer 27 yrs.

BiaB Version: 2010 MegaPak
Build: 295

System: Gateway Quad-Core Q8300 Processor
Memory: 6GB, DDR3
Disk: 750GB (75% remaining)
Video: Intel GMA X4500 (integrated)
Operating System: MS-Windows 7 (up to date drivers and builds), 64-bit

Problem: Sometimes after exiting Opt -> Preferences -- OR -- simply exiting the program (BiaB program), I get an External Exception Error popup window (C000001D at 066D3861). When I press the only button available to me (the OK button), the system just beeps at me and it pops up again. It does this repeatedly until I force a system restart. It doesn't happen all the time (intermittently).

I received the DVD's direct from PG. The install went as expected. Immediately after installing BiaB I installed the Update Patch DVD and also the 295 build (downloaded from PG) -- in that order.

I have not contacted support yet and decided to research as much on my own first. I have read the manual cover to cover and I've searched this forum and did not find anything about my exception error problem.

I would have liked to upload the error message JPG but did not see a means of doing that here in the forum.

Thank you for your help. Please advise.

Ike