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Band-in-a-Box for Windows
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Joined: Feb 2010
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Joined: Feb 2010
Posts: 211 |
Hello. I'm posting a problem I'm having with BiaB 2010.
I'm new to BiaB -- just installed and have been reading and learning for about two weeks now. Fabulous product. FYI -- My expert level: Retired IT Network Tech and Applications Developer 27 yrs.
BiaB Version: 2010 MegaPak
Build: 295
System: Gateway Quad-Core Q8300 Processor
Memory: 6GB, DDR3
Disk: 750GB (75% remaining)
Video: Intel GMA X4500 (integrated)
Operating System: MS-Windows 7 (up to date drivers and builds), 64-bit
Problem: Sometimes after exiting Opt -> Preferences -- OR -- simply exiting the program (BiaB program), I get an External Exception Error popup window (C000001D at 066D3861). When I press the only button available to me (the OK button), the system just beeps at me and it pops up again. It does this repeatedly until I force a system restart. It doesn't happen all the time (intermittently).
I received the DVD's direct from PG. The install went as expected. Immediately after installing BiaB I installed the Update Patch DVD and also the 295 build (downloaded from PG) -- in that order.
I have not contacted support yet and decided to research as much on my own first. I have read the manual cover to cover and I've searched this forum and did not find anything about my exception error problem.
I would have liked to upload the error message JPG but did not see a means of doing that here in the forum.
Thank you for your help. Please advise.
Ike
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Band-in-a-Box for Windows
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Posts: 27,596
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About uploading the JPG with the message, you need to find somewhere on the Internet to host your pictures. There are a number of free photo sites. Then you put a link in your post to where the image is.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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I too am getting the external exception error. Just recieved my BIAB-2010 Ultrapak on external USB, and when I exit the program, I get this error.
Same OS - Windows 7 64bit - all up-to-date. I installed update 265 to the x:\bb folder on the drive (in my case, m:)
External Exception Error C000001D at: 056f3861 - over and over. I eventually can't click on the message, and have to kill bbw.exe using task manager.
Tried compatability modes, and XP SP2 mode fixes it for me, but now I have a UAC popup each time I go to launch, annoying, but will work for now...help?
Is there anything special I need to do to force this to run under 32-bit mode? All windows applications under 64bit windows <should> go under c:\Program Files(x86) to tell the OS that the application is 32bit....could that be related?
Thanks,
Jacques
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Band-in-a-Box for Windows
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Joined: Feb 2009
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I too am getting the external exception error. Recieved my BIAB-2010 Ultrapak on external USB, and when I exit the program, I get this error, and yes - it freezes up the whole system. Also downloaded and installed the latest (non-beta) version of build 295.
Mine's an older system, running 32 Bit windows XP SP3 on a 2793 mHz Pentium D processor system with 8Mb of RAM - and previous versions of BIAB run perfectly on it.
This must surely be a bug because of the spread of systems it's affecting - can anyone at PG resolve this for us?
Thanks
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Band-in-a-Box for Windows
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First of all, be sure to report this directly to PGMusic. Send an email message to support@pgmusic.com.For Digihound: Quote:
XP SP3 on a 2793 mHz Pentium D processor system with 8Mb of RAM
I hope you actually have more than the 8MB of RAM you reported, as that's not going to even let you run Windows. And I hope it's not a typo for 8GB, since Windows XP 32-bit can only address a little over 3GB total RAM, anyway.
For Jacques:
Quote:
All windows applications under 64bit windows <should> go under c:\Program Files(x86) to tell the OS that the application is 32bit....could that be related?
Well, my copy is currently installed to C:\Apps\PGMusic\BIAB on Windows 7 64-bit (where I have installed it probably since version 8.0 running on Windows 95) and is running with none of these problems (on two different machines). I also run my RealDrums/RealTracks from the D: drive, and that works fine as well.
The only things I can think of are related to many of the other postings:
Is the drive getting enough power (are you using the cable with two USB connectors for the computer side that came with the drive)?
Is that USB port perhaps set to go to sleep after a certain amount of time?
Others have had some rights issue with external USB's; make sure you have full rights to read, write, and create in the BB folder on the drive.
Perhaps a rogue DirectX (DX) effect has been installed on your computer?
Did you happen to install the VSC DXi softsynch (affects Vista and Win7 mainly, but some have reported problems on XP - it shouldn't even install in 64-bit)?
Have you tried to reset factory defaults and reselect your audio sources and preferences?
Have you tried it without ASIO (using only MME) to troubleshoot if that's where the problem lies?
Have you tried installing it to your local hard drive to run it there (even if only temporarily - you can always delete that and revert back to the external USB later)?
Otherwise, I would again report it to PGMusic at the address above.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Thanks for the feedback, but I'm confused. The last time I reported a problem to the support address, I was told I should submit it to the forum and wait to see if anyone can reproduce it before sending it to support. Don't support look in on the forums anyway?
On the 8Mb - yes, that would be a slow system! It is 8GB, as I also use my computer for professional image editing, and Photoshop etc use the extra memory for storing large images.
I am running BIAB from my hard drive, having installed the new version from the external USB hard-drive, and it only accesses styles etc on the external hard drive. My songs are saved on my internal hard drive also, so a crash on exit would seem to be more related to the program than the external hard drive in my case.
I'm not sure what BIAB does when it closes down (perhaps it does some sort of save settings procedure?) but this seems to be what is causing the problem.
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Band-in-a-Box for Windows
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JFord - The install I chose was option 1 - run everything from the external drive. I'm currently running in MME, but tried ASIO as well, with the same issue. The only other DXi I've got associated is Forte Coyote, which seems to be working fine. Again, if I set the compatability mode to "windows xp SP2", it works but with the annoying UNC prompt.
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Band-in-a-Box for Windows
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Digihound, it's good to go to the forum to see if others have the same problem and may have found a solution, but I would think PGMusic support would still take the support request. I'm surprised they sent you only to the forum. If it truly is a problem with the application, then there's nothing we can do here to fix it.
Jacques, I don't know what to say other than the ideas I've presented, and it's hard to tell sometimes without seeing the system.
I'll continue pondering and share if I think of something.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Quote:
The last time I reported a problem to the support address, I was told I should submit it to the forum and wait to see if anyone can reproduce it before sending it to support. Don't support look in on the forums anyway?
DigiHound, You are correct in assuming that the FIRST thing one should do when they have a problem like this is to first check the forums(s) for similar situations. Often times the problem is related to the user being new to the software and to the manufacturers website environment. You did the prudent thing -- many thousands / millions of support personnel would be proud that you chose to approach it this way.
BTW, I don't have an answer / solution yet but I have notified tech support. If they want to ask me if I've researched the problem on my own prior to contacting them, I'll be able to tel them that I did this.
Ike
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Band-in-a-Box for Windows
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JFord: Hello, I thought I'd give you a detailed answer to your post: Quote:
First of all, be sure to report this directly to PGMusic. Send an email message to [Email]support@pgmusic.com.[/Email]
Russell --> Done it today.
Quote:
For Digihound:
And I hope it's not a typo for 8GB, since Windows XP 32-bit can only address a little over 3GB total RAM, anyway.
Russell --> He / We are using 64-bit, Windows 7 and it does support the full 8GB of memory. He is telling you that he's running it in WinXP-32 bit MODE on his Win7-64 bit machine.
Quote:
For Jacques:
Well, my copy is currently installed to C:\Apps\PGMusic\BIAB on Windows 7 64-bit (where I have installed it probably since version 8.0 running on Windows 95) and is running with none of these problems (on two different machines). I also run my RealDrums/RealTracks from the D: drive, and that works fine as well.
Russell --> Correct me if I'm wrong but it sounds like you've been running BiaB since version 8.0 and you previously ran it on Windows 95. That suggests that you were running in 32-bit mode at that time since Win-95 isn't a 64-bit operating system. You're saying that today you run it successfully on Win7 64-bit with no problems. I'm assuming that this was / is running on the same machine? So I have to ask, is this machine a Quad-Core? Is it an older machine? Not sure it makes a difference but, I'm running on a brand new Quad-Core with room to spare and all the updates to drivers and operating system. Perhaps our situations are different in that you 'upgraded' either your hardware or your software or both from Win95 to Win7 and I started with a new Win7 machine without the upgrade 'path' that you took.
Quote:
The only things I can think of are related to many of the other postings:
Is the drive getting enough power (are you using the cable with two USB connectors for the computer side that came with the drive)?
Is that USB port perhaps set to go to sleep after a certain amount of time?
Others have had some rights issue with external USB's; make sure you have full rights to read, write, and create in the BB folder on the drive.
Russell --> I have a single, internal 750GB drive. I bought BiaB MegaPak software and I run everything from this single C: drive. No external anything.
Quote:
Perhaps a rogue DirectX (DX) effect has been installed on your computer?
Did you happen to install the VSC DXi softsynch (affects Vista and Win7 mainly, but some have reported problems on XP - it shouldn't even install in 64-bit)?
Quote:
JFord - I'm currently running in MME, but tried ASIO as well, with the same issue. The only other DXi I've got associated is Forte Coyote, which seems to be working fine.
Russell --> Since I was concerned about compatibility before I made my purchase, I researched this issue beforehand and I found on this forum, a posted 'work-around' which Jacques Baribeault also shows above. Basically involves using the Forte Coyote product. Yes, it still does this without the Forte product.
Quote:
Have you tried to reset factory defaults and reselect your audio sources and preferences?
Have you tried it without ASIO (using only MME) to troubleshoot if that's where the problem lies?
Russell --> Factory Defaults: Yes. In fact have uninstalled and reinstalled the software three times.
Russell --> ASIO: I only use MME. I don't physically have an MIDI equipment.
Ike
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Band-in-a-Box for Windows
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Joined: May 2005
Posts: 1,992
Expert
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ikeinblackriver
out of curiosity what sound interface are you useing ??
on board sound ..or what ??
retired puter engr....powertracks on amd......NICE !
"what is the black art of audio engineering ?"
my silly songs...motagator.com/bmanning
see my tips in the tips section.
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Band-in-a-Box for Windows
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Gateway Quad PC w/Intel Mobo
RealTek High Def Audio (on-board), 5.1 surround
No other sound devices / peripherals
Ike
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Band-in-a-Box for Windows
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Quote:
Russell --> Correct me if I'm wrong but it sounds like you've been running BiaB since version 8.0 and you previously ran it on Windows 95. That suggests that you were running in 32-bit mode at that time since Win-95 isn't a 64-bit operating system. You're saying that today you run it successfully on Win7 64-bit with no problems. I'm assuming that this was / is running on the same machine?
No, I'm saying that BIAB has always been able to run in a different folder. There has never been a requirement to run it in the C:\Program Files folder, and I've been running BIAB from BIAB 8.0 on Win95 since 1999 through every version since (and through Windows 98) all the way through BIAB 2010 today on a triple boot system running XP Pro (32-bit), Vista Ultimate (32-bit), and Windows 7 (64 bit) on several different computers along the way. And it's always been run from the same folder (C:\Apps\PGMusic\BIAB). I only mentioned it, because Jacques thought the problem might be that it wasn't installed to C:\Program Files(x86).
But that's not the point. The point was that I was just trying to think of things to try that might be wrong. Obviously you (and a few others) are getting that error when many others aren't. I've been there. I had an error once that no one else had. In the end, it was a bug in the program that seemed to happen on my particular configuration. A patch update fixed the problem.
Sorry I couldn't be more help.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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ikeinblackriver
re real tek.
basically mate i dont recommend useing on board sound.
consider getting sometime a proper sound device.
with w7 compatible drivers.
from various postings i see in various recording forums it seems that
some sound device vendors are busy redoing drivers for w7.
some already have w7 drivers but some dont.
mebe it is a biab bug..only pg can answer that..
but the fact other people have biab
working in w7 makes me wonder if its system //user specific.
heres what i would do.
try another sound device either internal thats known to be w7 compatible,
or an external usb sound device thats w7 compatible.
if you find the problem goes away, then this suggests a real tek issue.
(talk to anyone makeing songs useing daw pc and most people dont use the on board sound. )
if the problem doesnt go away , mebe indeed its a biab bug.
another comment.
with a quad core pc like yours most people with such dont record to
the same drive as win resides on.
(i'm sure your aware of such things as writing virtual memory to disk and head contention etc.)
thus i always recommend a second internal 7200 rpm drive wit 32 mb cache to record to mate.
thus leaving win free to do its thing on its own drive.
(7200 rpm 32 mb cache drives are a no brainer these days..70 buks.
read my tips in the tips n triks section of the forum for added daw tips
to save me retyping lots.).
retired puter engr....powertracks on amd......NICE !
"what is the black art of audio engineering ?"
my silly songs...motagator.com/bmanning
see my tips in the tips section.
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Band-in-a-Box for Windows
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Joined: Feb 2010
Posts: 211
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Ike
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Band-in-a-Box for Windows
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Joined: Feb 2010
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Attention Win7 Users (with this problem)!
I found that the simple solution was to run the program in compatibility mode by editing the properties for the shortcut I had on my desktop. Simply set it to run under Windows XP, Service Pack 2.
I've seen other posts that suggest they've still had a problem when they tried the same thing under Vista. All I know is it works under Windows 7 and XP-SP2 (don't know what the problem with Vista might be).
Thanks for the posts kids!
Ike
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Band-in-a-Box for Windows
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Hello Russell,
Glad you found a solution. For what it's worth, I am not able to duplicate this problem on any Windows 7 64-bit machine...
If, instead of selecting a compatibility mode, you select 'Run as admin' - does that solve the problem for you also? And, did it only start happening with the most recent Band-in-a-Box build, or was it happening before also?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Quote:
Hello Russell,
Glad you found a solution. For what it's worth, I am not able to duplicate this problem on any Windows 7 64-bit machine...
If, instead of selecting a compatibility mode, you select 'Run as admin' - does that solve the problem for you also? And, did it only start happening with the most recent Band-in-a-Box build, or was it happening before also?
Andrew,
I have a brand new Gateway Quad-Core. Win/7 from factory. All windows updates. All driver updates.
I am a brand-new BiaB user. First install was 2010 with build 295 after. Began happening right from the start -- uninstall and reinstall 3X.
I am the only user and so I log onto this unit under an admin profile.
Never went away until I created a desktop icon and changed to run in compat mode.
Ike
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
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Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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