Quote:

The last time I reported a problem to the support address, I was told I should submit it to the forum and wait to see if anyone can reproduce it before sending it to support. Don't support look in on the forums anyway?



DigiHound, You are correct in assuming that the FIRST thing one should do when they have a problem like this is to first check the forums(s) for similar situations. Often times the problem is related to the user being new to the software and to the manufacturers website environment. You did the prudent thing -- many thousands / millions of support personnel would be proud that you chose to approach it this way.

BTW, I don't have an answer / solution yet but I have notified tech support. If they want to ask me if I've researched the problem on my own prior to contacting them, I'll be able to tel them that I did this.

Ike