Simon.
HALLELUJAH ! that helps a lot.
dont get me wrong i KNOW its not easy for devs.
some ideas i had... maybe pg might consider is some sort of added faq's/vids that would help a brand new user.
showing say a few example set ups of host daw/usb interface/win 10/biab/rb settings etc .
sorta like a few example "templates" that are known to work well.
this way when a new user might encounter a problem
other pg users could point to the standard settings templates to try.
best
oldmuso
my songs....mixed for good earbuds...(fyi..my vocs on all songs..)
https://soundcloud.com/alfsongs(90 songs created useing bb/rb)
(lots of tips of mine in pg tips forum.)