PG Music staff sometimes reads and replies on this forum, but contacting support is the best way to make sure you get your problem addressed, assuming no one here knows the answer. And once you do figure it out, please post the solution so we can learn and help others.

As to your newest question, I have seen that error when an update is run by itself in the wrong folder, without this DLL and all other supporting files. Did you by any chance just download and install an update to the wrong place?

Since you moved your files from one drive to another, did you create a \BB folder on the new drive? Not that you have to, but it makes it easier to install updates since they default to using the \BB folder.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.