This is a good one. So I just downloaded the program last night. I got the UltraPak so you know how long that takes. So I went on the CHAT HELP LINE. She asked me what build I had. I thought that was kind of silly because since I did it last night one would think it would be the latest. It turns out I had build 829 which is NOT the latest.
I downloaded the 835 I think and now everything works as it should, go figure. Thanks to those who tried to help me but Chantelle from the Chat line nailed it.