Thank you for the responses.

Originally Posted By: VideoTrack


They also have online Chat, or you can leave a message if the Online Chat is closed.



I did not know you could leave a message like that! Nice.


Originally Posted By: Bob Calver
the download manager works by serial number. so if you got realtracks with a previous version of BIAB the download manager won't pick up those realtracks


That explains why I was only seeing the last few Realtrks that came with the 2021 upgrade in the D/L Manager. Thanks.

Originally Posted By: Jim Fogle


The Download Manager application uses your unique Band-in-a-Box serial number to help the application determine what files you purchased.


Also, since the download list is tied to your Band-in-a-Box serial number, and the serial number changes with each upgrade, any bonus material you've accumulated from past years will not be recognized as available for download.



This is where I see a need for improvement. We should be able to enter different serial numbers from past purchases to allow D/L Manager to d/l and install all our files, not just the most recent purchase. Especially the Real Trks!! I was able to use the Master RT Installer from 2017, but even though all my RT was in the same folder, it stopped somewhere around 250-270. Then I had to install the rest (from 2018,2019, 2020) which wasn't a whole lot, just didn't make sense to me at the time.

I think I have finally (for the first time!) have all my content d/l and installed.

Not sure about those Re-Amp files though. What are they for? Do I need them?

Again, thanks for the replies!!!