Originally Posted By: Ember - PG Music
Hello Thunderthud,

It may be worth trying to go to Options | Return to Factory Settings | return MOST to factory settings (excludes MIDI Drivers and patch maps). Make sure the checkbox for "preserve location of Realtracks and RealDrums folders" is checked as well. When you do this, a window will pop up giving you the option to save a backup of your preferences so you can easily reload them.

Let us know if that resolves the issue. If not, we'd be happy to troubleshoot further.

Thank you,
Ember


I know that the above is the general "GO TO" answer for every issue... But, it's happening on two different computers, and apparently JCLand is having the same issue.

So, I'd appreciate someone there taking this problem seriously. Thank you.