Originally Posted By: etcjoe
Originally Posted By: Ember - PG Music
Hello Thunderthud,

It may be worth trying to go to Options | Return to Factory Settings | return MOST to factory settings (excludes MIDI Drivers and patch maps). Make sure the checkbox for "preserve location of Realtracks and RealDrums folders" is checked as well. When you do this, a window will pop up giving you the option to save a backup of your preferences so you can easily reload them.

Let us know if that resolves the issue. If not, we'd be happy to troubleshoot further.

Thank you,
Ember


This a user forum, where PG Music does play along, your best bet is to call for support if you want direct action. They will take your problem seriously.


I do understand that, but I was replying to Amber, who I believe is support staff. Thank you.