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#667255 08/06/21 12:46 AM
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I have been a user since 2005 and can say the latest 840 update takes the biscuit for being nothing but a problem in loosing things that worked bvefore it was downloaded. This is after being told that updates are automatically 2 or 3 behind so as the backroom boys can get it sorted. What bull, if it ain't ready don't send it out. Most of the latest upgrades have been cosmetic and if they were properly checked you wouldn't have to spend hours trying to get your BiaB working as it did before the download. I posted years ago I thought we were being ripped off, now I'm even more convinced than ever.

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Is that supposed to be funny??? or are you just being sarcastic? Either way I would humbly suggest just what you can or should do.

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To be honest, I have never been more satisfied with Biab than this year, between the plugin which is constantly improving, the new utility tracks and the rendering which has gained speed. Obviously it goes through some temporary bugs, but a very good responsiveness of the development team. Of course, we are at version 40 this year, but overall I think Biab is improving all the time. What kind of blockage are you having?


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So I see you have thought about your sarcastic comment and change to a more concillatory tone. Pity you couldn't have used this in the first place Marco. Constructive help I can take but I can't get on with sarcasm at any cost.

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It was humor, sorry. There really is an 841 version that fixes the latest reported issues. So what's your concern?


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Originally Posted By: Marco76
It was humor, sorry. There really is an 841 version that fixes the latest reported issues. So what's your concern?


Ditto?


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Originally Posted By: Marco76
It was humor, sorry. There really is an 841 version that fixes the latest reported issues. So what's your concern?
I'm not sure if the O/P would have that latest version by now, so maybe they could still have some reasonable concerns?


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I believe 841 is still being tested, but it does address the specific example cited. The general comment about updates breaking things that used to work is still a concern.

I don’t understand the ‘2 or 3 versions behind’ comment. A newer version is often but not always being tested. Perhaps it was a reference to the in-program update function that does sometimes run behind by one version, as they consider each new release a beta for a few days. Even so, you can just go to the Support tab and get the very latest public release (840 as of right now).


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Build 841 was released last night and is available to anyone for the asking if their specific issue is addressed in the beta. Since we don't know exactly what the specific issue is, no way to help. Seems like the OP is just PO'ed. No fix here for that.


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Hi all, we are working with WineRider directly for his original issue!

For anyone who doesn't already know, the developers intentionally set the program update notification to lag behind by one or two updates - this is to prevent severe issues if any are found soon after the build is released.

It is common in the software industry to delay updates for parts of the userbase - Microsoft does this with Windows Updates, which is why you can check for Windows Updates on two different machines and get different results. It's a way of staggering the updates, so that if a major issue is discovered, not everyone is affected - for example, the last major Windows update didn't show up on my computer for well over a month. This is a very common practice, and since being one minor build update behind with Band-in-a-Box is not critical, we choose to follow the same practice as Microsoft (and many other companies).

For us, the in-program updates are always only one release behind, though it may look like 2 or 3 versions since we don't release every build update we create.


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Thank you, Simon.


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Anytime Matt, that's what I'm here for!


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One item I definitely agree with is that so many times, new releases break other functions that previously worked. That is a big concern for me, and I wish there was a better regression testing regime.


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Hi VideoTrack, I agree with you but I have found in my career that it's very difficult to test an application with a Graphical User Interface


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Originally Posted By: Bernard Rasson
Hi VideoTrack, I agree with you but I have found in my career that it's very difficult to test an application with a Graphical User Interface

That's an interesting observation Bernard. Isn't the User Interface just a means to demonstrate to the user what the program is delivering, How the program is performing? How it functions?

I'm not sure how a Graphical User Interface changes actual test results. Isn't a GUI just a different, more meaningful way to present information to the user? The GUI delivers the goods, or shows a problem? It's no different to a CLI in that regard.

I'm keen to understand why a Graphical User Interface cannot present accurate test results.


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Originally Posted By: VideoTrack
One item I definitely agree with is that so many times, new releases break other functions that previously worked. That is a big concern for me, and I wish there was a better regression testing regime.


Couldn't agree with you more Trevor, though to be fair to PG they do try to fix them once they are reported.

I think this older thread put forward the above opinion and hopefully Pgmusic will take heed, though to be honest I don't think they will.

https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=654016&Searchpage=1&Main=89965&Words=updates&Search=true#Post654016


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OK guy's you all happen to pin point not only the present problem but also older ones as well. I am not very articulate at times, but, my beef this time generated quite a lot of hot air. I know PG do their best, but at times the whole update business gets me wound up. I still am not happy about certain sections and can only hang on and wait. I know PG, I have very little patience, and do always fire from the hip. Just for once put yourselves in our shoes...we support you for years (in my case 16)and having read all that has gone before...you have enough brain boxes employed to sort out most of the problems. But for once why not get some of the more computer savvy BiaB users to trial an update before putting it out with a hope and a prayer.

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Quote:
OK guy's you all happen to pin point not only the present problem but also older ones as well. ... at times the whole update business gets me wound up. I still am not happy about certain sections and can only hang on and wait.


The original statement was
Quote:
I posted years ago I thought we were being ripped off, now I'm even more convinced than ever.
which was followed by
Quote:
...we are working with WineRider directly for his original issue!


I remain completely lost here on what exactly the problem is? Is there something that is stopping you from making music?
Quote:
Cause when I make my Top Ten List of things that are stopping me from making music, BIAB isn't even on the list.
I just can't see how the "whole update business" can be the problem? What specific BIAB operational issues are we talking about here?



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Originally Posted By: WineRider
why not get some of the more computer savvy BiaB users to trial an update before putting it out with a hope and a prayer.


We already do this - updates are tested in house by our development team first before any BIAB user gets hold of it. Next, the the update is sent to our Beta testers, all of whom are "more computer savvy BiaB users". After that, the update is posted on our website as the latest public release - and as I said before, usually the second most recent update is the one that will be automatically offered via the built-in update checker. This means that hundreds of people have tested any update before it is offered to customers.

The problem with software testing is that the process is similar to a "101-point vehicle inspection" when you take your car to the mechanic. The inspection is good, and can point out many issues, but there are a whole lot more than 101 parts in a vehicle. The same can be said for Band-in-a-Box - since it is a complex piece of software, it can be easy for a bug to slip through unnoticed.

Last edited by Simon - PG Music; 08/09/21 12:16 PM.

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OK so all is not well with BiaB, but it does have redeeming features Simon. I will just have to sit and wait for tha fault finding team to retify.
Thanks for putting up with my short fuse...still not happy but will give you all the benifit of the doubt.

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