Hello thomasc,

Our technicians would love to help you! As we may require some additional information in order to best assist you that is of a more personal nature (that you may not want posted publicly), we recommend e-mailing support@pgmusic.com so we can review your account with you. This way, our technicians can see exactly what package and version year you're using, and this will help our technicians be able to pin point what the issue may be.


Cheers,
Ember