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Help! Tech S.O.S (Off topic)
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Joined: Jun 2005
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OP
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No matter how much we think we know, it's so easy to overlook the obvious. My computer suddenly would not wake up yesterday morning. I usually leave it running for several days then let it reboot. This time no matter what I did it would not wake up so I had to do a hard shut down. Rebooted it and it took forever, then I see a blue screen MS update error. Oh, oh I thought. Did this thing shut down or lock up in the middle of an update? I get past that and then it booted to the bios screen for no apparent reason. Nothing wrong there as far as I could tell.
I exited the bios and it finally booted to the desktop but I could tell something was very wrong. I did another reboot. It took like 6 minutes and then I try to go online and it's like everything had slowed down 90%. I close the brower and opened a couple programs, same thing. Lots of hanging before anything happens including typing. My system was very sick.
Thinking I had a corrupted update I did a restore back to August 19. That only took 3 1/2 hours and when it rebooted I could tell it was still not right. Same long bootup, same hiccups going online and other things, same restarts hoping for the best but nada.
Suddenly I realized when I was standing next to it I couldn't hear the fan. I bent over and put my ear close and definitely no fan. I immediately opened CPUID and sure enough the CPU is running at 85c! I looked up my processor and the range is supposed to be 56-65c with an absolute max temp of 71. I shut it down for an hour and booted it up again but with my big floor fan blowing directly on it from two feet away. That was 5 hours ago and it runs perfectly. CUPID says it's about 59c. I say about because it measures each core, plus other stuff separately.
All that grief, and what happened is the fan stopped working and it overheated.
AARGGHH!
At least I don't need a new computer. Yet. I think it knows I'm replacing it when Win 11 comes out.
Bob
Biab/RB latest build, Win 11 Pro, Ryzen 5 5600 G, 512 Gig SSD, 16 Gigs Ram, Steinberg UR22 MkII, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA3XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2015
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LOL, I am laughing with you not at you Bob. I think your poor Intel 4770 should file an age discrimination lawsuit.
I had a similar overheating problem which I think was the eventual cause of the motherboard failure. I just finished rebuilding that Intel 4770 machine. New motherboard and new Intel i5 processor. I am very happy with the results.
Billy
“Amazing! I’ll be working with Jaco Pastorius, Charlie Parker, Art Tatum, and Buddy Rich, and you’re telling me it’s not that great of a gig?
“Well…” Saint Peter, hesitated, “God’s got this girlfriend who thinks she can sing…”
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
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Good work diagnosing. The next step will be to see if the replacement fan runs, so you can determine if it’s the fan controller on the motherboard, the power supply, or just a plain burned out or frozen fan.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
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I had a fan go on an old laptop. It wouldn't start, instead it gave me a DOS-Like "FAN ERROR" message. Fortunately, UTube taught me how to replace it.
I hope your replacement goes as easily as mine did. The hardest part was disassembling it enough to get to the fan.
Notes
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Help! Tech S.O.S (Off topic)
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Product Manager
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I had a fan go on an old laptop. It wouldn't start, instead it gave me a DOS-Like "FAN ERROR" message. Fortunately, UTube taught me how to replace it.
I hope your replacement goes as easily as mine did. The hardest part was disassembling it enough to get to the fan.
Notes At least the computer told you what was happening, and you didn't have to chase the problem down like Bob did! Thankfully for him his computer was designed to throttle the CPU when overheating to prevent damage, which was causing the slowdown and weirdness - though I'd personally give it a stress test once the fan is replaced, just to make sure there was no damage!
I work here
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Help! Tech S.O.S (Off topic)
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Bob, there is a free program called Core Temp that you can download and put on the desktop. You can program it to display alarms/temps and even turn your computer off.
Billy
“Amazing! I’ll be working with Jaco Pastorius, Charlie Parker, Art Tatum, and Buddy Rich, and you’re telling me it’s not that great of a gig?
“Well…” Saint Peter, hesitated, “God’s got this girlfriend who thinks she can sing…”
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Help! Tech S.O.S (Off topic)
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That sounds better than CUPID, thanks. That would have saved me some time for sure. I'm away from home again but before I left this morning it booted up normal. I opened both Firefox and Edge to multiple pages, played some Biab songs and streamed some vids and it runs perfectly as long as my big fan is blowing on it, haha. When I get back I'll take it apart and see if I can replace the fan. It will be tight because it's a ZOTAC Zbox mini PC that I love because it uses mostly standard components without using mobile stuff. It's about the size of my 4TB full size external drives.
Bob
Biab/RB latest build, Win 11 Pro, Ryzen 5 5600 G, 512 Gig SSD, 16 Gigs Ram, Steinberg UR22 MkII, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA3XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.
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Help! Tech S.O.S (Off topic)
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Bob, I use open hardware monitor: https://openhardwaremonitor.org/It reads the cpu temps, fan speeds, and a ton of other information. Plus its free.
When you are at the checkout line and they ask if you found everything say "Why, are you hiding stuff?"
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
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I had a fan go on an old laptop. It wouldn't start, instead it gave me a DOS-Like "FAN ERROR" message. Fortunately, UTube taught me how to replace it.
I hope your replacement goes as easily as mine did. The hardest part was disassembling it enough to get to the fan.
Notes At least the computer told you what was happening, and you didn't have to chase the problem down like Bob did! Thankfully for him his computer was designed to throttle the CPU when overheating to prevent damage, which was causing the slowdown and weirdness - though I'd personally give it a stress test once the fan is replaced, just to make sure there was no damage! I agree. Another reason I use ThinkPads I can troubleshoot PA systems, and even Cable TV Systems (I had a job doing that when I was testing out what it is to be 'normal') but inside the computer itself I'm afraid I'm pretty worthless at diagnosing all but the simplest problems. I do know a good repair shop, though I hardly ever need to use them. Notes
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Help! Tech S.O.S (Off topic)
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I visited the website and discovered Zotac makes some nice looking, purpose built computers. The +++ Zotac Download Center +++ has manuals available by model number. There maybe an exploded diagram or parts list to help with the fan. The +++ Mainboard +++ picture on the website show the fan is held in place with spring clips. It's difficult to say from the picture but the fan looks to be a standard size.
Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2009
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Interestingly, the fan on a refrigerator will also cause it to stop working. The evaporator fan.
Computers. Yep.... I worked for a company doing some 3rd party servicing on their equipment and systems. I got called to a hospital and was told the system was crashing and wasn't running right. I get there and the head of security starts telling me he wants a brand new server installed TODAY! I explain that I'm a 3rd party factory trained tech but I don't carry $25k servers in my truck. So he storms off and I start working on the system. I open it up and go into the CPU. First clue was the air intake filter was clogged by dust. Inside the CPU I found more dust than should be in the entire hospital. I used canned air to blow it out and the cloud of dust and dust bunnies was unreal. I reassembled it and called him to come back to the nurse station. He gets there and says... "Well?" I pointed to the dust bunnies on the desk, explained where they came from, and told him he really needed to set up a PM schedule to clean the dust filter on a monthly basis. He yells about wanting a new server and I pointed out that I doubted that they were going to replace a 9 month old server that had dust blocking the cooling air intake. Veins were throbbing on his temple and he stomps off.... I tried to call him back to sign the paperwork but he never returned. I left. The system worked well from that point and didn't crash as far as I know. He was not happy and told the company to never send me back. OK.... I'm actually good with that.
BTW.... I started this computer a few minutes ago.... the screen was blank. Nothing.... I know the HDMI died so I have been running on the VGA. I'm thinking the worst as well.... Oh great, the video outs are toasted.... I start checking the wires and the VGA cable had fallen out of the connector on the monitor. (wipes the sweat).... up and running. Maybe there's a lesson there? I should be looking for a replacement computer and switch everything before the inevitable happens?
Last edited by Guitarhacker; 09/14/21 08:40 AM.
You can find my music at: www.herbhartley.comAdd nothing that adds nothing to the music. You can make excuses or you can make progress but not both. The magic you are looking for is in the work you are avoiding.
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Help! Tech S.O.S (Off topic)
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Yes, in my early years in repairing electronic equipment, a very experienced colleague used to always say: "start with a visual inspection". Your two examples above demonstrate how that is generally the best starting point.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Also, consider it may be a short between the chair and the keyboard.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Journeyman
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Also, consider it may be a short between the chair and the keyboard. Yeah my problems are always a loose nut on the keyboard.
My wife asked if I had seen the dog bowl. I told her I didn't even know he could.
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Help! Tech S.O.S (Off topic)
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Also, consider it may be a short between the chair and the keyboard. PICNIC? (problem in chair, not in computer  )
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Help! Tech S.O.S (Off topic)
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Yep. But to be fair, even these problems are not helped by poor software design or weak documentation.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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O.M.
One of the things I say all the time in my business.... Operator Malfunction.
You can find my music at: www.herbhartley.comAdd nothing that adds nothing to the music. You can make excuses or you can make progress but not both. The magic you are looking for is in the work you are avoiding.
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Help! Tech S.O.S (Off topic)
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PG Music Staff
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I definitely sympathize with this. Sometimes all it takes to get your computer up and running is a replacement fan, although with some laptop models that come with the plastic clips it can be a bit of a pain the butt to do the replacement. Glad the resolution ended up being fairly easy to remedy.
Cheers,
Ember
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Help! Tech S.O.S (Off topic)
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Guitar picks are, hands down, the best tool for the job when it comes to things held together with plastic clips. They're cheap as chips too!
I work here
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Help! Tech S.O.S (Off topic)
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Guitar picks are, hands down, the best tool for the job when it comes to things held together with plastic clips. Another reason us keyboard players didn't get the chicks...
Biab/RB latest build, Win 11 Pro, Ryzen 5 5600 G, 512 Gig SSD, 16 Gigs Ram, Steinberg UR22 MkII, Roland Sonic Cell, Kurzweil PC3, Hammond SK1, Korg PA3XPro, Garritan JABB, Hypercanvas, Sampletank 3, more.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Holiday Weekend Hours
Our Customer Service hours this weekend are as follows:
Friday, April 18: 8:00 - 4:00
Saturday, April 19: closed
Sunday, April 20: closed
Monday, April 21: Regular hours
Thank you!
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our team.
Get the latest update today!
PowerTracks Pro Audio 2025 for Windows is Here!
PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a reset option for track height in the Tracks window, a taller Timeline on the Notation window toolbar, new freeze buttons in the Tracks window, three toolbar modes (two rows, single row, and none), the improved Select Patch dialog with text-based search and numeric patch display, a new button in the DirectX/VST window to copy an effects group, and more!
First-time packages start at only $49. Already a PowerTracks Pro Audio user? Upgrade for as little as $29!
www.pgmusic.com/powertracks.htm
Video: Summary of the New Band-in-a-Box® App for iOS®
Join Tobin as he takes you on a tour of the new Band-in-a-Box® app for iOS®! Designed for musicians, singer-songwriters, and educators, this powerful tool lets you create, play, and transfer songs effortlessly on your iPhone® or iPad®—anytime, anywhere.
Band-in-a-Box® for iOS® :Summary video.
Check out the forum post for more information.
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