My BIAB 2021 has been down since Monday. I've done several support messages with 1st line technical support, follwed their suggestions and sent the requested screenshots. Nothing has worked. Since Wednesday night, I've repeatedly asked for a new hard drive or escalation to a higher level of support without result.

The support folks have no sense of urgency to get my program back up.

Right now, I'm running 2020, which did install from that hard drive. I tried downloanind the program and installing buyt my pc doesn't have the space.

Can I get SOMEONE at PG Music to help me out effectively? I'm even willing to send the affected drive back if I get a prepaid label.

please help.

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