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Band-in-a-Box for Windows
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Joined: Sep 2003
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OP
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My BIAB 2021 has been down since Monday. I've done several support messages with 1st line technical support, follwed their suggestions and sent the requested screenshots. Nothing has worked. Since Wednesday night, I've repeatedly asked for a new hard drive or escalation to a higher level of support without result.
The support folks have no sense of urgency to get my program back up.
Right now, I'm running 2020, which did install from that hard drive. I tried downloanind the program and installing buyt my pc doesn't have the space.
Can I get SOMEONE at PG Music to help me out effectively? I'm even willing to send the affected drive back if I get a prepaid label.
please help.
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Band-in-a-Box for Windows
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Hi John,
I'm not quite following your post.
Please correct me if I'm wrong. It sounds like you might have BIAB 2020 on a USB drive is that correct? You have installed that version of BIAB onto your computer's hard drive.
Do you have BIAB 2021 on a USB hard drive?
Have you tried running BIAB directly from the hard drive?
To do this, please try the following and let us know what happens?
1. plug the USB drive into your computer
2. navigate to the \bb folder on the USB drive
3. locate the file BBW.EXE
4. double-click on the file to run it
Regards,
Noel
P.S. I mention the above because it might give you a way of running the program while things are getting sorted out.
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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I have been running biab 2021 from it's hard drive. It failed on Monday night.
It was able to load but trying to update makes it crash and removes the drive from file explorer.
I loaded 2020 from the old drive because that actually works the way I want it o.
Now saying the 2021 patch is corrupted. re downloading..
Last edited by John Temmerman; 08/27/21 03:45 AM.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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updated using the installer, got some sort of read/write error. attempted to update styles after prompt. Now it's not acknowledging styles I had from 5-6 years ago and there's nothing on the styles list.
I want a new hard drive. Looks like Ill have to use 2020 to read my older files.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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trying to rebuild the styles list gave me the error "cannot create file "H:\bb\drum\videosfound.txt". The system cannot find the path specified.
I'm tired of wasting time on fixes that don't work.
what do I have to do to get a new hard drive? I'll even send the old one back if you oprovide postage.
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Band-in-a-Box for Windows
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Thanks for the extra information. When you update BIAB, do you use the Update Manager (Under "Help") or do you download the updates and install them manually? Build 840 is the latest build for BIAB 2021. What I'd try is.... 1. download update #840 manually from the link below. https://www.pgmusic.com/support_windowsupdates.htm2. plug in the BIAB 2021 USB drive (but do not start BIAB) 3. doubleclick on the downloaded update file (this can be on your main computer). 4. when the update installation gets to the part where it lists the paths for BIAB, make sure you enter the paths for the USB drive. For example, if your USB drive is W then you'd have BIAB in... W:\bb Realtracks in... W:\bb\Realtracks Realdrums in ... W:\bb\Drums The update could take a few minutes to install. Once the updating is done, see if you can start BIAB 2021 from the USB drive. Regards, Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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OP
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will try shortly but not understanding why I'm not getting a hard drive. I've submitted error after error and I'm busy during the day. Unlike PGMusic employees, I don't have unlimited time to deal with this.
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Band-in-a-Box for Windows
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part of the problem is that the problem disk. keeps disappearing from file explorer. It should be clear to allthat the disk is the problem.
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Band-in-a-Box for Windows
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John , Just to be clear, this forum does not have PG music employees. The forum is for other users. So no one here can authorize a new hard drive to you. Many will have have good advice and I hope they can help you work through it.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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could be the disk,
could be the port,
could be pending Windows update or driver port issue.
Did you try plugging it to another USB port? Sometimes there is not enough power to spin external hard drive...
Just some ideas.
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Band-in-a-Box for Windows
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John,
Have you tried a different USB cable? Also, have you tried a different USB socket? Either of those could also be the problem.
Regards,
Noel
P.S. I'm off to sleep now. It's 2:00 a.m. here in Australia.
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,602
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,602 |
Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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john.
if were me i would also try the usb drive on another pc if you have one.
best
om
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs(90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
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Band-in-a-Box for Windows
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It is not clear to me from the clues given so far that the only answer is that the drive is defective. Please try the ideas given in the last four posts.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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OP
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive?
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Band-in-a-Box for Windows
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? A bad USB cable or port and cause that. A virus or malware can cause that. Something running in the background may cause that. Or a bad drive can cause that. Have you checked the drive for errors yet?
I'm in a fitness protection program. I'm been hiding from exercise.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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I know it is not common but I had a bad BIAB drive one year and they sent me a replacement. Another thing to check...they used to send drives that required two power connections and it wouldn't work unless you used their Y cable. Dunno if it is still like that but something to check.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,602
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,602 |
failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? Please check if using a different enclosure solves the problem, as I described earlier. This only takes a couple minutes and I think it will get you up and running.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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OP
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windows reported errors and then said they fixed it. 2021 is using the same cable (which I got from you) I used on the 2020 drive when I reinstalled it. 2020 is working without any problem.
right now, 2020 is the only working verison I have of BIAB.
May I PLEASE get a solution. I've bought your stuff every year for years. I can't use the last version I bought. It's now been down for 5 days and I'm the only one with any sense of urgency.
Last edited by John Temmerman; 08/27/21 02:21 PM.
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Band-in-a-Box for Windows
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Joined: Sep 2003
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OP
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Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems. you seriously want me to take the drives apart? Nothing good will come of that. And I see no value in taking the 2020 disk apart because it's supporting the only WORKING version I have of BIAB right now. If you think opening the drive (which is usually a violation of warranty) might solve my problem, seems to me you ought to be sending me a replacement.
Last edited by John Temmerman; 08/27/21 03:09 PM.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
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- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
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- Artist Performance Set 19: Songs with Vocals 9
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Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
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Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
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Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
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Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
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Special offers until December 31st, 2025!
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Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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