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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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Posts: 67 |
My BIAB 2021 has been down since Monday. I've done several support messages with 1st line technical support, follwed their suggestions and sent the requested screenshots. Nothing has worked. Since Wednesday night, I've repeatedly asked for a new hard drive or escalation to a higher level of support without result.
The support folks have no sense of urgency to get my program back up.
Right now, I'm running 2020, which did install from that hard drive. I tried downloanind the program and installing buyt my pc doesn't have the space.
Can I get SOMEONE at PG Music to help me out effectively? I'm even willing to send the affected drive back if I get a prepaid label.
please help.
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Band-in-a-Box for Windows
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Hi John,
I'm not quite following your post.
Please correct me if I'm wrong. It sounds like you might have BIAB 2020 on a USB drive is that correct? You have installed that version of BIAB onto your computer's hard drive.
Do you have BIAB 2021 on a USB hard drive?
Have you tried running BIAB directly from the hard drive?
To do this, please try the following and let us know what happens?
1. plug the USB drive into your computer
2. navigate to the \bb folder on the USB drive
3. locate the file BBW.EXE
4. double-click on the file to run it
Regards,
Noel
P.S. I mention the above because it might give you a way of running the program while things are getting sorted out.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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I have been running biab 2021 from it's hard drive. It failed on Monday night.
It was able to load but trying to update makes it crash and removes the drive from file explorer.
I loaded 2020 from the old drive because that actually works the way I want it o.
Now saying the 2021 patch is corrupted. re downloading..
Last edited by John Temmerman; 08/27/21 04:45 AM.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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updated using the installer, got some sort of read/write error. attempted to update styles after prompt. Now it's not acknowledging styles I had from 5-6 years ago and there's nothing on the styles list.
I want a new hard drive. Looks like Ill have to use 2020 to read my older files.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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trying to rebuild the styles list gave me the error "cannot create file "H:\bb\drum\videosfound.txt". The system cannot find the path specified.
I'm tired of wasting time on fixes that don't work.
what do I have to do to get a new hard drive? I'll even send the old one back if you oprovide postage.
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Band-in-a-Box for Windows
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Thanks for the extra information. When you update BIAB, do you use the Update Manager (Under "Help") or do you download the updates and install them manually? Build 840 is the latest build for BIAB 2021. What I'd try is.... 1. download update #840 manually from the link below. https://www.pgmusic.com/support_windowsupdates.htm2. plug in the BIAB 2021 USB drive (but do not start BIAB) 3. doubleclick on the downloaded update file (this can be on your main computer). 4. when the update installation gets to the part where it lists the paths for BIAB, make sure you enter the paths for the USB drive. For example, if your USB drive is W then you'd have BIAB in... W:\bb Realtracks in... W:\bb\Realtracks Realdrums in ... W:\bb\Drums The update could take a few minutes to install. Once the updating is done, see if you can start BIAB 2021 from the USB drive. Regards, Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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OP
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will try shortly but not understanding why I'm not getting a hard drive. I've submitted error after error and I'm busy during the day. Unlike PGMusic employees, I don't have unlimited time to deal with this.
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Band-in-a-Box for Windows
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part of the problem is that the problem disk. keeps disappearing from file explorer. It should be clear to allthat the disk is the problem.
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Band-in-a-Box for Windows
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John , Just to be clear, this forum does not have PG music employees. The forum is for other users. So no one here can authorize a new hard drive to you. Many will have have good advice and I hope they can help you work through it.
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Band-in-a-Box for Windows
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could be the disk,
could be the port,
could be pending Windows update or driver port issue.
Did you try plugging it to another USB port? Sometimes there is not enough power to spin external hard drive...
Just some ideas.
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Band-in-a-Box for Windows
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John,
Have you tried a different USB cable? Also, have you tried a different USB socket? Either of those could also be the problem.
Regards,
Noel
P.S. I'm off to sleep now. It's 2:00 a.m. here in Australia.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,845
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,845 |
Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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john.
if were me i would also try the usb drive on another pc if you have one.
best
om
my songs....mixed for good earbuds...(fyi..my vocs on all songs..) https://soundcloud.com/alfsongs(90 songs created useing bb/rb) (lots of tips of mine in pg tips forum.)
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Band-in-a-Box for Windows
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It is not clear to me from the clues given so far that the only answer is that the drive is defective. Please try the ideas given in the last four posts.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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OP
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive?
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Band-in-a-Box for Windows
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failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? A bad USB cable or port and cause that. A virus or malware can cause that. Something running in the background may cause that. Or a bad drive can cause that. Have you checked the drive for errors yet?
Dad, how will I know when I've become an adult.
When your day is ruined because they rearranged the grocery store.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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I know it is not common but I had a bad BIAB drive one year and they sent me a replacement. Another thing to check...they used to send drives that required two power connections and it wouldn't work unless you used their Y cable. Dunno if it is still like that but something to check.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,845
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,845 |
failed because the hard drive dropped out of file explorer when the update was installing.
what does it take to get a replacement drive? Please check if using a different enclosure solves the problem, as I described earlier. This only takes a couple minutes and I think it will get you up and running.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 67
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OP
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windows reported errors and then said they fixed it. 2021 is using the same cable (which I got from you) I used on the 2020 drive when I reinstalled it. 2020 is working without any problem.
right now, 2020 is the only working verison I have of BIAB.
May I PLEASE get a solution. I've bought your stuff every year for years. I can't use the last version I bought. It's now been down for 5 days and I'm the only one with any sense of urgency.
Last edited by John Temmerman; 08/27/21 03:21 PM.
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Band-in-a-Box for Windows
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Hello John,
It could be a problem with the USB enclosure. Remove the 2021 disk from the enclosure and put it in an enclosure from a previous BB version (2019 or 2020). Typically there are two little screws at the end with the USB port. Plug it back in and see if it's fixed.
If that doesn't fix it, it could a problem with the disk itself, although that's much less common. You could try running chkdsk and see if it reports any problems. you seriously want me to take the drives apart? Nothing good will come of that. And I see no value in taking the 2020 disk apart because it's supporting the only WORKING version I have of BIAB right now. If you think opening the drive (which is usually a violation of warranty) might solve my problem, seems to me you ought to be sending me a replacement.
Last edited by John Temmerman; 08/27/21 04:09 PM.
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Ask sales and support questions about Band-in-a-Box using natural language.
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Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
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-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
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- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
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Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
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