Originally Posted By: John Temmerman
yes. The issue with the drive is that it disappears from file explorer after a couple of minutes of plugging in.

I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working. . Nothing has worked except my own idea of reinstalling 2020 to get SOMETHING working. 2021 has been down for 7 days for me and no one at PGMusic has any sense of urgency about it.


That is good news that you have tried all but one suggestion. Thus I would have to agree with you that the drive is either defective or it came loose during shipping.

"I've tried all the suggestions, except opening the drives which I'm not capable of doing and which could get my 2020 to stop working" I'm not suggesting that you change drives. What I did was to open the BiaB drive external case, unplug the drive from the controller, then plug it back into the same controller. PGMusic suggested this and in my case it worked. It is a simple thing to do and IMHO worth a try. If you are worried about your warranty contact PGMusic. YMMV


I get most of my exercise these days from shaking my head in disbelief.


64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware