Internal motherboard sound chips, usually Realtek, are fine for watching videos but are not designed to be used in music production. So yes disable the internal sound chip in the device manager. This way you know for sure that you are using your USB interface.

1-right click on start and select device manager.
2-click on sound video and game controllers
3-deactivate Realtek by right clicking on it and selecting disable

Note in the past I had both the Realtk and USB interface activated and a Win 10 update turned off my USB; it assumed that I wanted the Realtek, probably because most computer users do use the internal sound chip.

Note this is my Internet computer so Realtek drivers are not disabled. On my music computer they are disabled.

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Last edited by MarioD; 10/21/21 03:45 AM.

I just posted a selfie and all of the responses were get well soon!

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware