Hi ForFam,

I'm writing to request your help in regards resolving an issue of a popup error message that appears when I press the "Generate" button. It reads, "Problem finding data chunk"? (see "Problem finding data chunk.png" pic)


I emailed the PG Support Team about this yesterday with the Problem pic and the FlashMessageLog.txt file attached. They acknowledged my help request and replied that I can expect to hear from them about it in 0 to 2 days as they look into it. (I suspect they must be super busy with the year-end release of BIAB 2022 approaching and tons of other help requests from around the world!)

Has anyone besides me experienced this particular popup error message?

At first, this was not happening with Build 844... in fact, today is the first time I've ever seen this particular message in the whole of my BIAB experience. However it's been happening off-and-on all day today and now its happening every single time I hit the Generate button!

I hit the G button... the program stalls for 15 to 20 seconds without generating anything... and the "Problem finding data chunk" message eventually appears and sits idle until I hit OK--then it executes the generate command.

Things I've already tried that did not work:
shutdown and restart program
deleted intrface.bbw
deleted MySetup.DK
rebooted the computer twice
ran CCleaner a couple of times

Since I'd created a Restore Point just before installing 845, I thought a System Restore Command would take me back to 844 but for some reason that S.R. command failed.

So I successfully, manually reinstalled 844 over 845 but when I hit the Generate button, the same problem is now appearing in 844... every single time I hit "Generate".

Since the problem was now appearing in 844 too, I thought I might as well reinstall 845, and, although the problem was still present, there was a period of time that I was able to work without interference from that problem. I did 3 songs or so with lots of "Generate" commands in each tune and I thought it was gone! .... But BOOM... it came back and it's happening again every time I hit "Generate".

In closing, while I wait for PG Support to get back to me, I'm hoping that someone in here in the ForFam may have some idea of what happened with this update on my computer and how I might fix it.

Cyberpower Inc.
Win7-64
Service Pack 1
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Installed memory RAM 16.0

Thanks in advance

Art

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Problem finding data chunk.png (233.47 KB, 209 downloads)
Problem finding data chunk
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