PG Music Home Forums PG Music Product Forums Band-in-a-Box for Windows Re: BIAB 2021 Build 845 (bb2021_win_update_build845.exe) [Resolved]

Hi ForFam,

I'm writing to request your help in regards resolving an issue of a popup error message that appears when I press the "Generate" button. It reads, "Problem finding data chunk"? (see "Problem finding data chunk.png" pic)


I emailed the PG Support Team about this yesterday with the Problem pic and the FlashMessageLog.txt file attached. They acknowledged my help request and replied that I can expect to hear from them about it in 0 to 2 days as they look into it. (I suspect they must be super busy with the year-end release of BIAB 2022 approaching and tons of other help requests from around the world!)

Has anyone besides me experienced this particular popup error message?

At first, this was not happening with Build 844... in fact, today is the first time I've ever seen this particular message in the whole of my BIAB experience. However it's been happening off-and-on all day today and now its happening every single time I hit the Generate button!

I hit the G button... the program stalls for 15 to 20 seconds without generating anything... and the "Problem finding data chunk" message eventually appears and sits idle until I hit OK--then it executes the generate command.

Things I've already tried that did not work:
shutdown and restart program
deleted intrface.bbw
deleted MySetup.DK
rebooted the computer twice
ran CCleaner a couple of times

Since I'd created a Restore Point just before installing 845, I thought a System Restore Command would take me back to 844 but for some reason that S.R. command failed.

So I successfully, manually reinstalled 844 over 845 but when I hit the Generate button, the same problem is now appearing in 844... every single time I hit "Generate".

Since the problem was now appearing in 844 too, I thought I might as well reinstall 845, and, although the problem was still present, there was a period of time that I was able to work without interference from that problem. I did 3 songs or so with lots of "Generate" commands in each tune and I thought it was gone! .... But BOOM... it came back and it's happening again every time I hit "Generate".

In closing, while I wait for PG Support to get back to me, I'm hoping that someone in here in the ForFam may have some idea of what happened with this update on my computer and how I might fix it.

Cyberpower Inc.
Win7-64
Service Pack 1
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Installed memory RAM 16.0

Thanks in advance

Art

That sounds to me to potentially be an issue with RealTracks or Audio data. Maybe a corrupt data set?

If you start a new song, and load a MIDI only style (including MIDI drums), do you get that message when generating?

Thinking further, does it actually generate and play the song?

Searching through the forums, I did find this post, but there was no follow up to state if/how it was resolved.

Have you done a restore to factory settings? That is the protocol in this type of situation.;

The O/P did mention that he had:
deleted intrface.bbw
deleted MySetup.DK

Not sure how close this comes to an RTFS, so definitely that should be tried also.

Sounds like a good supposition to me!




Yes! I tried 3 different ALL MIDI styles with MIDI drums and it took even longer to appear than it does on the ALL REAL styles...(30 seconds on one, and on another it took over 60 seconds and when I tried to play that one, the program crashed) Go figure huh!

Yes! That makes me think "What couldn't it find?" if it follows through and generates a new render. Maybe something else is going on and it just throws-up that window because there isn't one for what's really going on.

Yeah! I did see that post in my preliminary solution searches.

Yeah! i deleted intrface.bbw, deleted MySetup.DK and had to redo my whole custome color scheme

Yeah, you actually did a Restore to Factory Settings, or you deleted those two files. or both? I couldn't absolutely determine if you took this step:

Thanks to everyone who've chimed in so far! I appreciate having everyone's thoughts.

I started working on a new song and after 1 hour of working and pressing the Generate button loads of times, I have yet to see the "Problem" error message window appear!

However, as I said earlier, I experienced a period of time, yesterday, where I was able to work without interference from that error message but then it started up again!

So while I'm enjoying being able to work "freely" for the moment, I remain on high alert because, after yesterdy, I don't believe the problem just resolved itself and went away.

A couple of thoughts...

... there may be something about this seeming intermittency might have some kind of relevance to solving this problem.

... I though the may have been something about the particular tune on which I was working but I ruled that out because I shut the program down and started working on the same song from scratch and the message kept appearing on the newly-started file.

... was it something about the particular STY... (I don't know... I thought I switched styles)

... and with you guys prompting me to test with with an ALL MIDI syle and finding that the proplem still happened and to a "worser" degree... I'm all at sea as to what it might be!

Anyway, I just wanted to post this update about not seeing that popup window in the last hour of working on an all new ALL REAL song. So I'm going back to work now while the error message might be sleeping. (:-)

Thanks,

Art

Have you tried rebuilding the styles database?

Thanks for updating, but frankly I don't still know if you did a restore using this option. You still didn't answer(?).

Did you do this:

Hey, I did not do that yet but I will certainly give it a try and post the result shortly... Thanks VT

Marvelous. Look forward to the update

Well we can eliminate another suspected possibility...

I just ran the "Restore to Factory Settings" command from the options menu and problem window still appears when I press the Generate button. The time it takes to appear varies from 10 to 30 seconds on average. And the thing is that as soon as I hit the OK button, it disappears and the program generates a new render.

I'm hoping that will tell the Support team something about where they should at least start to look for what's causing the program to "hang" and throw-up this window every time I hit the Generate button.

As you can see in the 5 pics, I've changed the Sty files to see if it was a particular Style that's causing the problem but as I stated somewhere above, I changed the Styles a number of times yesterday and yet the window kept popping up as it continues to do today and then the programs goes on to Generate a new render.

Well I'm repeating myself now so I must be going in circles so I'll close here and say thanks again for the follow-up.

Art

I think the biggest evidence the support folks need to consider is that this is not being reported by anyone else. That says something on your system. You got any really unique and unusual addons, plugins or hardware?? Hows you overall computer system health? Any other strange things going on with other apps?

Art I can understand your frustration with this upgrade. I did as told to always keep upto date with upgrades and after downloading it and putting 845 on to my machine, everything looked OK. Until rebooting and getting an error message. which I fed to support...I now find that it's me that's the problem...support doesn't help it just apportions blame to anyone who isn't completely computer litterate. I have been finding certain members of the support staff are less than friendly, then accuse me of being rude and insulting...both claims are way out of order to someone who has been using BiaB since 2005.

I have decided to severe all ties with PG Music for their complete lack of awareness of customers and just how important we the customers are. I'm not downloading a single solitary thing from PG and as of today will have nothing more to do with it.

WineRider aka Maurice Carroll in a not too nice south west of France.

Art, check your RAM. Run memtest overnight.