Quote:
I think the biggest evidence the support folks need to consider is that this is not being reported by anyone else. That says something on your system.


Hi Dan,

Yeah the thought of it being something about my computer has crossed my mind too and it could very well be the case.

The PG Support team has a copy of the actual "FlashMessageLog.txt" file. which renders a fairly detailed report of 845's interactions with my and they said they'd get back to me in a couple of days.

So I'll reserve judgment on whether or not it's my machine that's causing this problem until they've had time to go through that log... I'm sure there's a lot of info and insights that will come forth after they've had time to examined that file.

In the meantime, however, I think they should also consider that 844 was working fine for weeks and this problem started to happen immediately after I installed 845.

There were only minutes between the installation of 844 and 845 and this problem appeared on the very tune on which I happened to be working at the time.

(I closed that tune and 844 to do the install and when I started 845 and reopened the same song, the "Problem" window appeared immediately after the first time I pressed the Generate button. (no other addons, plugins, or hardware were added and the health of the computer system overall is good! Plenty of free room on the C drive, fast boot-ups and shutdowns... The last thing I added to this machine, other than the previous PG Music updates, was ZOOM teleconference conference and that was over a year ago.

Now, having said all of that, I don't want the fact to get lost that this problem is NOT happening on every tune or song. I've stated here and in my email to PG Support that there are some periods of time that I'm able to work problem-free. I assume that was because I started working on different tunes and when I went back to the specific tune I had up during the switch from 844 to 845, the problem reappeared.

I don't know... maybe that "FlashMessageLog.txt" will show us the specific data chunk the requester can't find before it releases the program to go on and generated render after render.

Thanks again for your time and input!

Art

None of us knows what all of us knows.