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I agree with Matt - the discount can only come out of PG Music profits. It's only been an issue for the past 18 months due to VAT rule changes in the EU and UK. We all used to pay the US Dollar price with no additions.

The discount code is a personal commitment from the PG of PG Music - Peter Gannon. Can't see many tech company owners showing that level of loyalty and concern for their customers. My code arrived this morning and I'll definitely be upgrading.

So thank you Peter, its reassuring that you are so hands-on. And it's also good that through live chat and these forums we get to know the team behind the software - Andrew, Simon, Chantelle and Ember to name just recent forum posters.

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Originally Posted By: Matt Finley
I should say, I don't KNOW that it comes from PG Music's profits, but how else could it work?


I imagine it gets added into Cost of Goods Sold and can be budgeted any way PG pleases. Sales and discounts, after all, are part of doing business.

Sorry. I have a Mac, Santa has a lump of coal for me.

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Before we get all sappy about how generous PG Music is I would like to call attention to the fact that prices have actually increased for many users.
In the past, upgrades came via disk drives, thumb drives, or hard drives and an immediate download capability was included as a feature. Unfortunately, the pricing model has changed. Download has become the default and thumb drives and hard drives add additional charges. With this pricing model in mind, without the hard drive, why would anyone (not subject to VAT) purchase the full download upgrade only to reload software they already have. The Plus Pak seems to be the only option that makes sense.
Over the decades I have gotten use to the quirky PG Music marketing and pricing bundles, but unless I am missing something, $149 download without the hard drive makes no sense.

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i think times change and we are all used to digital downloads as the norm. in the UK i always used to get dvds but downloads are so much more convenient.

and sorry about the lump of coal Mark but it's unusual to hear a Mac user unhappy with their choice of Mac over windows! Merry Christmas.

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It can be debated whether physical media or digital downloads are more convenient. They both have pros and cons. The point is you used to get both for the same price they are charging now for downloads only. This is a back door price increase.
I still do not understand the value of the $149 download only upgrade over the $99 Plus Pak upgrade. If it's download only, why download what you already have for additional cost when you can download the upgrade only?

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Originally Posted By: cxp
It can be debated whether physical media or digital downloads are more convenient. They both have pros and cons. The point is you used to get both for the same price they are charging now for downloads only. This is a back door price increase.
I still do not understand the value of the $149 download only upgrade over the $99 Plus Pak upgrade. If it's download only, why download what you already have for additional cost when you can download the upgrade only?


I believe the $149 upgrade is going from lower priced version, the Pro and Mega versions, to the UItra version. The $99 plus version just adds the additional RTs, RDs, MIDI, etc to bring the 2021 Ultra and Ultra Plus versions up to the 2022 versions. If I am wrong then please correct me.


You know you're getting old when a recliner and a heating pad is your idea of a hot date!

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yes Mario - you're right. if someone has 2021 Pro they can upgrade to ultrapak for $149 whereas if you have 2021 ultrapak the upgrade is just $99

$149 is an amazing deal if you have one of the smaller packages and download is quick and easy

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Originally Posted By: cxp

I still do not understand the value of the $149 download only upgrade over the $99 Plus Pak upgrade. If it's download only, why download what you already have for additional cost when you can download the upgrade only?


I spoke to support about this yesterday, there is a slight difference - the Pluspak is an incremental update and not an upgrade.

If I understood correctly, in simple terms, the upgrade is a full product while the update is a separate installation and can only update from the previous year.

What this means in practice is that if you were in need of a fresh install, eg., after a computer crash or whatever, then the full upgrade will be a single straightforward install. If, however, you have purchased the Pluspak for the past few years then you'll have to first install your last full purchase / upgrade and then incrementally install each of the Pluspaks to bring it back up to date. No real biggie, just messier, but you don't lose out on anything.

All assuming I understood correctly, somebody correct me if I'm wrong.

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Installation with the Install Manager went very well (and long).
Looking forward to understand the new features
Wolfgang from wet Austria

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the upgrade options really are quite simple. if you have 2021 ultrapak, getting the new program and new realtracks is $99. if you have the 2021 propak - the smallest pack available - for £149 you get the program update and all the other realtracks in the ultrapak which is a huge amount of extra music

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The difference between the PlusPak upgrade and the full upgrade is understood. The real point of the discussion is that last year you got a hard drive for that same $149 and now you don't.

I have always had the Ultra Pak and every few years I would buy the hard drive update in order to have the latest factory version of the complete program. It would come in handy many times, allowing me to avoid the "Return to Factory Settings" option on my desktop or for other flexibilty. This no longer makes sense.

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It reminds me of when Apple removed the cd player to refine the silhouette and move people to the cloud. Everything is dematerialized but remains the essential: an excellent program. Less pollution, less waste, good music.


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a little bit of bad news, apparently this is the last year of the 20% discount to offset european VAT so next year we'll be back to US Dollars plus VAT for the upgrade.

thanks to PG Music for two years of subsidy but it really was too good to last.

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