You do not have to be logged in in order to place your order. It is best if you enter the same email on your order form as the email of your online account. The product gets registered to the online account that is under the same email as the order.

Please try the "Forgot Password" function, and if that does not work, then please contact us to help reset your password. You can reach us via live chat, or email sales@pgmusic.com.


Best,
Chantelle