Originally Posted By: Jim Fogle
Based on Dr. Gannon's response in +++ THIS +++ thread, stock should not be an issue.

That's correct - physical stock is not an issue. What takes time is loading the hard drives. A single Audiophile drive takes about 4 hours to load, for example.


Originally Posted By: VideoTrack
There's also a chance that they want to get the very latest release installed before shipping and maybe a patch is imminent. That's only a hunch. I have no real knowledge.

That can also be correct - the first couple days after release often gets a patch update or two, and if a major issue is found we definitely do not want to ship that out! This is not part of the delay this year, but it has happened before.


Originally Posted By: KeithS
I have one thing to say in defense of what PG Music is doing, and that is there is no way that they could efficiently have everything ready to go because they don’t have any idea about what an individual customer will order until they actually order. I can perceive at least part of what the problem is because I once screwed myself out of the bonus UNRELEASED Real tracks IN 24 BIT by accidentally omitting the 49 PAK from my initial order and splitting the order over two different days. As an Audiophile customer, I get my entire order on the HD. This year that includes the 49 PAK, the latest Xtra styles pak, and the latest XPRO pak. PG Music takes the time to make to make sure that the 60 unreleased bonus tracks in the 49 PAK are 24 bit on the audiophile drives. But they don’t know in advance that I’ll order the 49 PAK. With MY error 2 years ago, I got 12 bit bonus tracks and could only resolve the issue by shipping my audiophile HD back at my expense. I ultimately decided to put up with 60 12 bit tracks for a year. IMHO, if there were a way to have everything ready to go on ordering day, it would create more expense than it is worth.

I said that I had one thing to say in PG Music’s defense, but perhaps I have a second thing to say which is something that I say quite often. Over the years, what PG Music has given me in overall value, far exceeds what they have extracted from my bank account. I often think about what other software companies charge me every year for their yearly updates or subscriptions and realize just how genuinely dedicated PG Music is to helping musicians. They could charge so much more for their software, and they don’t so that it remains affordable to a greater client base. If they do things a certain way that is different from the average company, its usually to keep their costs from being driven up and passed on to their customers. PG Music has been such a customer oriented company during the time that I have been doing business with them, they would have to come to Mobile and burn my house down before I’d complain about their business practices.

Thank you for the kind words Keith! Indeed we do everything we can to keep costs down so we can pass the savings on to you grin


Originally Posted By: JohnJohnJohn
Originally Posted By: Matt Finley
Originally Posted By: JohnJohnJohn
Originally Posted By: etcjoe
[the hard drives are kind a custom product, everybody orders different add ons etc. all that has to be put on the drive before shipping.

This has changed this year. The addons are now download only and are no longer shipped.

Could you cite your source for this? The reason I ask is that the extra Paks were always on the hard drive if you buy the audiophile version (so you get all WAV files that are still on the large side for downloading.

My source is my order page where it said these addons were download only! Last year they were added to my order on CD after they were missing from the shipment. This year they changed it so those are download only. BUT, I do not have the audiophile version so your results may be different.

Feel free to cite me as a source, not that I have that much credibility wink

Hard drives are shipped as the BIAB package only - any add-ons (Xtra Styles PAKs, 49-PAK, etc) must be downloaded and installed. This is true for all packages of BIAB.


Originally Posted By: rayc
Just be pleased they aren't being shipped FROM the USA.

We currently ship from a distribution centre in California. Flash drives are shipped via USPS and/or DHL, while hard drives are shipped by Fedex.


Originally Posted By: sslechta
Not at all... My drive is in the yellow freight box under the 3 stacked blue ones in the middle. I can totally tell...

Almost, it's one to the right, in one of the yellow ones right above a red one.


Originally Posted By: MarioD
Originally Posted By: KeithS
.............. They could charge so much more for their software, .......................


Keith please don't give them any ideas about what their software is actually worth grin grin grin grin grin grin

wink

I work here