Does PG Music have track system for user report the bug? If it does not, then should have one to track all bugs user report and displays the status of the bug.
This is not a good way to support the customer Without a public bug tracking system. How do one know the bug being reported & PG have acknowledged the bug? How do one know the bug being fixed? -what version, date?
If one finds the bug before report, one can look the bug has been reported or not at the public tracker (save customer time)
Jim’s good answer above describes the present system. While not perfect, it tends to filter out the actual bugs from the situations that are more a question of user understanding and education.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
Matt, I do not agree to this: "it tends to filter out the actual bugs from the situations that are more a question of user understanding and education."
It is always a hunt for resolution and reliance on particular user's memory of scattered posts & solutions and a will of those mentioned to help. If the bug reporting thread is in place, it would be a simple "bump": "I have same issue". Without starting another thread. If it was reported and not resolved, send poor soul to bump that thread. If it was solved, point to "Resolved" post.
1) It could create a single database for known issues. 2)Fixed or "Resolved" (User error) posts archived to the bottom of the list. 3) could be done with a simple "vote" button. And automated. 2-3 confirmation "votes" of the issue could prioritize it's standing in the list in bold and make devs aware. --------------
I do not not see a single reason why having bug reporting thread is an issue.
I don't see how any vendor could have a public bug tracking system that wasn't vulnerable to inappropriate entries based on misunderstanding and/or desire, and didn't open them up to a kind of populist terrorism. But I don't really know, are any other vendors doing this? Not talking about open source projects here.
OK, that's what I was wondering about, point taken.
Except... the Native Instruments link gets you "This forum is closed for good after over 15 years of fun. It’s now only accessible as a read-only archive until further notice." And if you follow the link to their new forums, "Bug Reports" has zero posts!
... it tends to filter out the actual bugs from the situations that are more a question of user understanding and education.
Though some of those misunderstandings and some of that need for education could perhaps reasonably be considered shortcomings of the software.
I my time as a developer I had actively to encourage our sales and support people to feed information back to us. "I don't care if the customer 'gets it wrong' or just feels it isn't righ ... I'd like to know about it. We may address it, we may not, but if we don't see the message we'll do nothing."
We set up a system deliberately not called a bug/fault report and actively encouraged any feedback they liked. And they did. Most was also sensible and constructive.
One of the things that does is pick up bugs/faults/quirks that the more experienced users never see because "they never do that"; Sometimes there were good ideas that previously wouldn't have come to us. PGM's wishlists help with that.
Actually, later we also had a couple or so meetings each year with the sales and support guys, where we all just talked about the system. Sometimes things came out in those meetings that people thought were "just silly", that were actually useful to know.
Originally Posted By: Mark Hayes
I don't see how any vendor could have a public bug tracking system that wasn't vulnerable to inappropriate entries...
You're right that a free-for-all would be a bad idea, but it would be nice to have an opportunity to see what's been recorded, what if anything is being done about it, what version contains any fix, and/or where the workaround and/or misunderstanding/education data can be found.
Jazz relative beginner, starting at a much older age than was helpful. AVL:MXE Linux; Windows 11 BIAB2025 Audiophile, a bunch of other software. Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts .
You're right that a free-for-all would be a bad idea, but it would be nice to have an opportunity to see what's been recorded, what if anything is being done about it, what version contains any fix, and/or where the workaround and/or misunderstanding/education data can be found.
I do wish I could check somewhere to see the status of the "Mac users can't import ABC notation files" bug. As it is, I just have to try again with each new version.
Hmmm, I wonder if this could be accomplished without PGM's active, on-going participation? Maybe a standard could be agreed upon for titling user reported bug report posts so a simple search would return only those? And maybe ask PGM to add a pinned post with instructions for titling your post along with instructions or a link for searching? And maybe PGM could grant forum admin permissions to a trusted, long-term beta tester to edit titles to maintain consistency, mark as Open, Verified, Resolved, etc.?
Just some thoughts from a calm, bugs-don't-bug-me-so-much-these-days guy!
Hmmm, I wonder if this could be accomplished without PGM's active, on-going participation?
How can you track the status of bug reports without the participation of those whose job it will be to act on them?
A report comes in. Looks like a bug. At some point PG developers may determine it wasn't really a bug, or that it's a bug already fixed internally and scheduled for release next month, or that it's a bug but it will not be fixed until the next major release. Who's going to update the bug report?
An open bug reports subforum / tracking system would bring, IMO, a lot of benefits over the actual old-fashioned system of hidden beta forums and just a few beta testers, which is clearly not working very well.
Musescore, Reaper, and many, many other modern programs are so solid partly because A LOT of users are beta testing those products, and open bug reports and discussion are encouraged by developers and long time users, offering constant feedback about reported issues.
Hmmm, I wonder if this could be accomplished without PGM's active, on-going participation?
How can you track the status of bug reports without the participation of those whose job it will be to act on them?
A report comes in. Looks like a bug. At some point PG developers may determine it wasn't really a bug, or that it's a bug already fixed internally and scheduled for release next month, or that it's a bug but it will not be fixed until the next major release. Who's going to update the bug report?
Well, this kinda already happens here when regular forum users reply to folks asking about a bug. You're right that a developer run system would be best but if that isn't possible maybe we can hack something together that would at least cover the more serious issues?
I like the idea of "issue" instead of "bug" since 1) often it is a user issue or 2) it could be a design choice/compromise. It would be unfair to PGM to label these "bugs" and frankly, unnecessary.
Maybe a user-initiated Issue List would grow to become something PGM values and adopts down the road?
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
MIDI SuperTracks Set 46: Piano & Organ
Instrumental Studies Set 24: Groovin' Blues Soloing
Artist Performance Set 19: Songs with Vocals 9
Playable RealTracks Set 5
RealDrums Stems Set 9: Cool Brushes
SynthMaster Sounds Set 1 (with audio demos)
Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
MIDI SuperTracks Set 47: More SynthMaster
Instrumental Studies 25 - Soul Jazz Guitar Soloing
Artist Performance Set 20: Songs with Vocals 10
RealDrums Stems Set 10: Groovin' Sticks
SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
One of our representatives will be happy to help you over the phone. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday, and 8:00AM to 4:00PM PST Saturday. We are closed Sunday. You can also send us your questions via email.
One of our representatives will be happy to help you on our Live Chat or by email. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday; 8:00AM to 4:00PM PST (GMT -8) Saturday; Closed Sunday.
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean