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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 460
Journeyman
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OP
Journeyman
Joined: Jan 2013
Posts: 460 |
I would like pg support to be a bit more active responding to emails. My experience with pg support has not been a good one. Sometimes i get a response (usually the "are you using latest build, or are you running as admin etc) then after my reply,iget nothing and im left in the lurch. yes, i know some pg users will have had no problems with support but im pretty sure im not the only one who has suffered and left hanging not knowing if my problem has been looked into. heres link to a thread that would help, there are a few threads here and there requesting a bug/issue report thread type of thing. https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=697910&nt=3&page=1signed a frustrated bb user.
rebuilt styles,songs and real tracks.
win 10...amd a10 radeon r6 4c+6g 1.8ghz
64 bit hp envy
biab 2023 with 1004 build. styles 1 to 429 plus extras 1,2,3,4 and 6.
running as admin,cleaned up returned to factory settings.
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Band-in-a-Box Wishlist
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Joined: Mar 2018
Posts: 6,733
Veteran
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Veteran
Joined: Mar 2018
Posts: 6,733 |
Native instruments took 5 days to reply, that was a a pre-sale (!) question that I had... Following question took even longer.
Not saying PG support is the greatest, but you have Live Chat, phone support and senior members on the forum, that know program pretty well and usually someone will respond within a few hours if not sooner. With new release out, I think they (PG staff) are a bit backlogged.
Did you try posting your issue here?...well not here (wishlist) but actually in the corresponding Windows / Mac /Plugin section?
P.S. you mentioned recent post on bug reporting. JJJ had a very reasonable idea, which I think should be very easy to achieve.
Last edited by Rustyspoon#; 01/17/22 02:15 AM.
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Band-in-a-Box Wishlist
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Joined: Jun 2012
Posts: 20,313
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,313 |
This is a user forum, for users, like you and me and the rest of us.
PG Music have separate direct support channels, Live help, Chat, and email support. Perhaps more than most.
When a wish-list suggestion is made, it can be endorsed(supported) by the forum users, but only the company can ultimately decide whether or not to embrace the idea.
To label your dissatisfaction of existing support as 'rubbish' may not actually be helpful, but you are free to express your view on such matters, as I am sure others will in response to this reply.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box Wishlist
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Joined: Aug 2006
Posts: 8,499
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,499 |
One thing to think of is that many other audio software products have almost no support other than support tickets. Take for example a major player like Presonus Studio one. Open a support ticket and in a few days you will get an email answer. Need more information open it again. No phone support, not chat line. For the most part you get forum support.
Here you get all that. I wouldn’t call that rubbish.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
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Band-in-a-Box Wishlist
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Joined: Jan 2015
Posts: 2,481
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,481 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2025 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 41
Enthusiast
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Enthusiast
Joined: Jan 2020
Posts: 41 |
Quite a few people speak highly of live chat.
I've used it only once but had received good quick answer.
I agree with Gordon. I have found Live Chat to be very helpful and responsive.
BIAB 2025 Ultrapak, Mixcraft Pro 10.5
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Band-in-a-Box Wishlist
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Joined: May 2016
Posts: 368
Journeyman
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Journeyman
Joined: May 2016
Posts: 368 |
[this is a response to the original post in this thread]
I disagree - I always get either a solution, a useable (though not perfect) workaround or a no (which is also an answer). Off course it is disappointing, when one of my problems won't get solved to my wish, but no companies in the world have endless resources.
Since I was one of the users in 2018 who complained about the whole support approach to BIAB for Mac and the lack of bug fixes, PG Music actually listened to the complaints and improved their support towards the product.
Compared to Apple, Waves, iZotope, Yamaha and Line 6 which are my other main suppliers - I would claim that PG Music deliver the most prompt and timely support. Not perfect - but at least it's just about what I expect from a company of that size.
Last edited by Peters Garage; 02/02/22 11:59 PM. Reason: Clarification
MacMini M1 - BIAB2021 - Logic Pro X - iZotope Music Production Suite - Scaler 2 - far too many Waves plugins and Line 6 Guitars and boards + a fantastic Yamaha THR10ll mini Amp - Avid MBOX Studio
Peters' Garage is available on all major streaming services
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Band-in-a-Box Wishlist
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Joined: Jan 2020
Posts: 10
Newbie
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Newbie
Joined: Jan 2020
Posts: 10 |
If you have a photographic memory or you are a master chess champion then you can probably remember all the settings you make in all the subterranean layers of BiaB and you can dive into them to make productions. It's powerful, but once you get beyond entering chords and choosing styles, it's a bit like exploring caves in my opinion. I use it only to quickly sketch a song foundation, then I leave BiaB. What is beautiful about RealBand is how visually oriented it is. 1. It loads your BiaB song 'sketch' seamlessly. 2. After just learning a few basic mouse and menu selections (very similar to what you are trying to do in BiaB) you see your song begin to take shape more easily (visually). Less crawling around in caves trying to remember routes taken.
I rate my mind 'average to fading'. If you're like me, try opening your BiaB sketch (SGU) in Realband (File, Open .... seamlessly) and I think you'll see a less frustrating world. I use the Forum to solve problems. I haven't posted much since 2011, but I have searched this Forum often and found it to be the best 'immediate answer' resource anywhere when it comes to BiaB/RB and compatibility with hardware and other software apps.
Songwriter, not Singer-Songwriter. Dropped singing in time to save a few friends and pets. Website: www.songmaker.ca
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Band-in-a-Box Wishlist
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Joined: Jul 2000
Posts: 27,033
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,033 |
... remember all the settings you make in all the subterranean layers of BiaB ... Just checking, are you aware of Options, Save Preferences? This is something you can (and should) do, and then Options, Open Preferences any time you need to recover your settings (for example, after running into a problem and doing a Return to Factory Settings). And even that command now gives you a chance to Save your preferences first.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
Band-in-a-Box 2025 for Mac Videos
With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.
From overviews of new features and walkthroughs of the 202 new RealTracks, to highlights of XPro Styles PAK 8, Xtra Styles PAKs 18, the 2025 49-PAK, and in-depth tutorials — you’ll find everything you need to explore what’s new in Band-in-a-Box® 2025.
Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!
Band-in-a-Box 2025 for Mac is Here!
Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!
Special Offers
Upgrade to Band-in-a-Box® 2025 for Mac with savings of up to 50% on most upgrade packages during our special—available until July 31, 2025! Visit our Band-in-a-Box® packages page for all the purchase options available.
2025 Free Bonus PAK & 49-PAK Add-ons
We've packed our Free Bonus PAK & 49-PAK with some incredible Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2025 packages, but for even more Add-ons (including 20 Unreleased RealTracks!) upgrade to the 2025 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.
If you have any questions, feel free to connect with us directly—we’re here to help!
Band-in-a-Box 2025 Italian Version is Here!
Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.
Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.
Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano
Band-in-a-Box 2025 French Version is Here!
Bonjour à tous,
Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music
Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:
BIAB 2025 - francisation
RealBand 2025 - francisation
Voilà, enjoy!
Band-in-a-Box 2025 German Version is Here!
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.
Stay up to date—get the latest update now!
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