Hello all:

Problem solved as far as I can tell. It turns out that the Unzip program that my Windows 10/64 program was defaulting to was not unzipping correctly. Why? Who knows. I downloaded a free Unzip program called Express Zip and that did the trick. Now all the files load and play correctly without any errors!!

I should say that Bob was EXTREMELY helpful and super patient with me. We went back and forth via email around 30 times trying to solve the issue. I strongly recommend purchasing from Norton Music. The files are great and Bob's support is fabulous.


Dell Laptop Core I7, 16 GB Ram, Windows 10/64, Studio One 5 Pro with Komplete 13 and lots of VST plugins, BIAB UltraPak 2022 Build 914