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Help! Tech S.O.S (Off topic)
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Joined: May 2018
Posts: 1,744
Expert
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Expert
Joined: May 2018
Posts: 1,744 |
There was a trial period at the time of purchase and PG refunds without any problem during this period. Then if you really have trouble running Biab you can use any DAW and mix everything together, ie take out a BIAB project and export it to your DAW then add guitars. Obviously the computer must be configured to accept incoming sound via your interface, and that's the problem, it seems. My advice: validate your interface in Daw, once it is well configured it should also run in Biab.
Biab Audiophile 2026 12.17 Win
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,605
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,605 |
Never got BB to work, never been able to understand the audio settings...
That's clearly been an extraordinarily frustrating experience and I really sympathise. My first reaction was to ask if you'd downloaded Behringer's own driver rather than ASIO4ALL, but I see that's exactly what Behringer recommend. It's a general-purpose ASIO driver and usually the manufacturer's own is best, but presumably Behringer have worked to have their device work properly with it, so I suspect that is your best option. If you've been ignoring it because everyone says it's rubbish, try it yourself. My guess though, is that you've tried it without success. PGM are usually pretty good at support ... they don't just walk away. If you haven't yet, their on-line chat interface is well worth trying ... you do get a proper support person, not a robot and you'll get a much more direct dialogue. For me, when these frustrations get on top of me, I'll walk away for a while ... do something else and unwind. Then when I'm ready and calm again, I'll check the support service is open, reserve myself a couple of hours to work through it, get my self a tea or coffee and, in this case, contact support via chat. Hopefully that'll get things working for you. I'm a critic myself of some aspects of PGM, particularly some of their documentation, but they're normally good on the above. I'll defend them a little here too, though, as many of the difficulties on the Windows platform are down to the way Microsoft works, rather than PGM. Microsoft do, IMHO, tend to rather under-perform with low-level drivers and similar, meaning that manufacturers have, or at least feel the need, to write their own drivers even for standards-compliant interfaces, which most common USB devices normally are. I have some experience with using Microsoft's built-in drivers for products, so I know well how maddening they can be.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2025 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2020
Posts: 16
Enthusiast
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Enthusiast
Joined: Jun 2020
Posts: 16 |
PG , You do obviously have a BIG issue here, you seem to not ackowledge nor do anything about it, we have to rely on other people idea, instructions and various videos. Why are some people not having these problem and yet for others that all they have? I took my small studio down 2 years ago as i cannot face any more of this , £ 700 for what? Have,nt been able to explore any features on BB because of this. Beyond that much of the features lack any context.
Whats ERROR 1 btw? Thats the legacy error i now have after remote support, 3 hours that took.
Not good enough. Do you give refunds?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 20,777
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,777 |
...I took my small studio down 2 years ago as i cannot face any more of this
...Do you give refunds? Question 1: "Taking your small studio down": Were you expecting BiaB to replace your studio? It's a genuine question. Please give a genuine answer. Question 2: Re: "Do you give refunds?" Yes, PG Music have always offered a very generous refund: "When you purchase ANY product directly from PG Music Inc., you are automatically covered by our 30 Day Money Back Guarantee." I doubt any similar company would offer refunds after 2 years, but would be pleased to get your references. However, you did purchase less than 30 days go? Yes? Did you request a refund according to their generous policy? It's also a genuine question. Please give a genuine answer.
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 734
Journeyman
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Journeyman
Joined: Oct 2008
Posts: 734 |
I will say I have not had any computer audio equipment that I have bought in the last 10 years ever not work as it said it would, not install drivers like the installer said it would and not just work. BIAB requires a minimal amount of setup to get it "working". If you have a proper interface (almost anything works) and have visited its manufacturer's website to ensure you are up to date with drivers etc. you should be able to make it work and yes, you may even have to look at the instructions. God forbid, you understand how your computer works and how your musical equipment works with it. Many google search results usually are dated so you can find out if you are looking at ancient (over a year old!) or new information.
One search for how to do I get my audio interface to work effectively in google results in 362,000,000 results and some dated April 2022. You can do the same at YouTube and find plenty of new very good videos explaining exactly what you need.
But sure, give up and blame the company that sold you the software. I am sure the 1,000s of users before you are all wrong and they just got lucky.
I had a router one time that was bricked by a manufacturer's firmware update. They would do nothing for me or even acknowledge that it caused the problem. Their answer was it was bricked, get a new one. Even with overwhelming user feedback as to the fact that it did happen to many of their users. Some enterprising person figured out how to open it up, use a simple USB plug with a few wires, jack into the system, and force feed it an older firmware that was working, then put it all in written instructions and a video. I used that router for about 5 more years after that and never did another auto update from the manufacturer.
I guess the point is, it is easy to throw in the towel. But most of the time there is a solution.
Last edited by etcjoe; 05/23/22 01:27 AM.
My wife asked if I had seen the dog bowl. I told her I didn't even know he could.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2020
Posts: 71
Enthusiast
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Enthusiast
Joined: Mar 2020
Posts: 71 |
You can't fix the root problem which is that the person having the problem is already overwhelmed with details. Be friendly and coax information out in bits. I always see these initial interactions play out like this:
The person who is stuck will select a random forum and post...
Q: "HALP. AUDIO NO WORK."
Helper1: "Can you be more specific? Audio interface type? Sample rate? Settings? Screenshots of here, and here and here please?"
Q: "HALP. AUDIO NO WORK. NOBODY CAN HALPS?"
Helper2: "Here's the relevant pages of the manual and some helpful youtube videos..."
I know this because I've been all of these people at various times. People here who offer community support have been super friendly to me as I ask the noob questions for the 64k'th time.
Last edited by Warren P; 10/16/23 10:04 AM.
BIAB Mac 2024
Mac Studio 2022, M1 Max, OS Ventura 13.6
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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