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Help! Tech S.O.S (Off topic)
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Joined: May 2018
Posts: 1,838
Expert
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Expert
Joined: May 2018
Posts: 1,838 |
There was a trial period at the time of purchase and PG refunds without any problem during this period. Then if you really have trouble running Biab you can use any DAW and mix everything together, ie take out a BIAB project and export it to your DAW then add guitars. Obviously the computer must be configured to accept incoming sound via your interface, and that's the problem, it seems. My advice: validate your interface in Daw, once it is well configured it should also run in Biab.
Biab Audiophile 2026
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,667
Veteran
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Veteran
Joined: Jan 2015
Posts: 2,667 |
Never got BB to work, never been able to understand the audio settings...
That's clearly been an extraordinarily frustrating experience and I really sympathise. My first reaction was to ask if you'd downloaded Behringer's own driver rather than ASIO4ALL, but I see that's exactly what Behringer recommend. It's a general-purpose ASIO driver and usually the manufacturer's own is best, but presumably Behringer have worked to have their device work properly with it, so I suspect that is your best option. If you've been ignoring it because everyone says it's rubbish, try it yourself. My guess though, is that you've tried it without success. PGM are usually pretty good at support ... they don't just walk away. If you haven't yet, their on-line chat interface is well worth trying ... you do get a proper support person, not a robot and you'll get a much more direct dialogue. For me, when these frustrations get on top of me, I'll walk away for a while ... do something else and unwind. Then when I'm ready and calm again, I'll check the support service is open, reserve myself a couple of hours to work through it, get my self a tea or coffee and, in this case, contact support via chat. Hopefully that'll get things working for you. I'm a critic myself of some aspects of PGM, particularly some of their documentation, but they're normally good on the above. I'll defend them a little here too, though, as many of the difficulties on the Windows platform are down to the way Microsoft works, rather than PGM. Microsoft do, IMHO, tend to rather under-perform with low-level drivers and similar, meaning that manufacturers have, or at least feel the need, to write their own drivers even for standards-compliant interfaces, which most common USB devices normally are. I have some experience with using Microsoft's built-in drivers for products, so I know well how maddening they can be.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2026 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2020
Posts: 16
Enthusiast
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Enthusiast
Joined: Jun 2020
Posts: 16 |
PG , You do obviously have a BIG issue here, you seem to not ackowledge nor do anything about it, we have to rely on other people idea, instructions and various videos. Why are some people not having these problem and yet for others that all they have? I took my small studio down 2 years ago as i cannot face any more of this , £ 700 for what? Have,nt been able to explore any features on BB because of this. Beyond that much of the features lack any context.
Whats ERROR 1 btw? Thats the legacy error i now have after remote support, 3 hours that took.
Not good enough. Do you give refunds?
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,105
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,105 |
...I took my small studio down 2 years ago as i cannot face any more of this
...Do you give refunds? Question 1: "Taking your small studio down": Were you expecting BiaB to replace your studio? It's a genuine question. Please give a genuine answer. Question 2: Re: "Do you give refunds?" Yes, PG Music have always offered a very generous refund: "When you purchase ANY product directly from PG Music Inc., you are automatically covered by our 30 Day Money Back Guarantee." I doubt any similar company would offer refunds after 2 years, but would be pleased to get your references. However, you did purchase less than 30 days go? Yes? Did you request a refund according to their generous policy? It's also a genuine question. Please give a genuine answer.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Oct 2008
Posts: 734
Journeyman
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Journeyman
Joined: Oct 2008
Posts: 734 |
I will say I have not had any computer audio equipment that I have bought in the last 10 years ever not work as it said it would, not install drivers like the installer said it would and not just work. BIAB requires a minimal amount of setup to get it "working". If you have a proper interface (almost anything works) and have visited its manufacturer's website to ensure you are up to date with drivers etc. you should be able to make it work and yes, you may even have to look at the instructions. God forbid, you understand how your computer works and how your musical equipment works with it. Many google search results usually are dated so you can find out if you are looking at ancient (over a year old!) or new information.
One search for how to do I get my audio interface to work effectively in google results in 362,000,000 results and some dated April 2022. You can do the same at YouTube and find plenty of new very good videos explaining exactly what you need.
But sure, give up and blame the company that sold you the software. I am sure the 1,000s of users before you are all wrong and they just got lucky.
I had a router one time that was bricked by a manufacturer's firmware update. They would do nothing for me or even acknowledge that it caused the problem. Their answer was it was bricked, get a new one. Even with overwhelming user feedback as to the fact that it did happen to many of their users. Some enterprising person figured out how to open it up, use a simple USB plug with a few wires, jack into the system, and force feed it an older firmware that was working, then put it all in written instructions and a video. I used that router for about 5 more years after that and never did another auto update from the manufacturer.
I guess the point is, it is easy to throw in the towel. But most of the time there is a solution.
Last edited by etcjoe; 05/23/22 02:27 AM.
My wife asked if I had seen the dog bowl. I told her I didn't even know he could.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2020
Posts: 85
Enthusiast
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Enthusiast
Joined: Mar 2020
Posts: 85 |
You can't fix the root problem which is that the person having the problem is already overwhelmed with details. Be friendly and coax information out in bits. I always see these initial interactions play out like this:
The person who is stuck will select a random forum and post...
Q: "HALP. AUDIO NO WORK."
Helper1: "Can you be more specific? Audio interface type? Sample rate? Settings? Screenshots of here, and here and here please?"
Q: "HALP. AUDIO NO WORK. NOBODY CAN HALPS?"
Helper2: "Here's the relevant pages of the manual and some helpful youtube videos..."
I know this because I've been all of these people at various times. People here who offer community support have been super friendly to me as I ask the noob questions for the 64k'th time.
Last edited by Warren P; 10/16/23 11:04 AM.
BIAB Mac 2026
Mac Studio 2022, 32gb, M1 Max, MacOS 26.3 (Tahoe)
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
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