Quote:
This forum is normally effective at following that process, and short-circuiting it is done at our peril.

Totally agree. Criticism rarely helps to solve an issue. Users can become frustrated with unexpected challenges and perhaps not paint the full picture when explaining their dilemma.

But we, as a team, can work cooperatively to assist to resolve a user's issue. This is most often achieved through positive feedback and relevant communication, ideas, and sensible suggestions. That's the track we are most accustomed to in this forum. That's the level we should always aspire to work to.

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