PG Music desperately needs a really good Knowledge Base, and they need to integrate it into the forums.

For newbies, the forum posting process could include a brief interruption offering them a way to search the KB's Q&A format entries. "Would you like to...?" They can proceed in that direction, or they can continue on to post. (Regrettably, in tech support lingo this is called "case deflection", but it's not a bad thing.)

In this case, any conceivable wording of OP's concern would lead immediately to The Matt Document, which might settle everything, no snark in the park, just happy larks and dogs that bark.